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Z3 compact back and home button not working after recent update

SOLVED
Learner
Message 1 of 159
44,161 Views
Message 1 of 159

Z3 compact back and home button not working after recent update

My back and home button not working now after. 5. 1.1 update.
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 8 of 159
76,413 Views
Message 8 of 159

Re: Z3 compact back and home button not working after recent update

@Haystax,

 

You might be dealing with a faulty screen. I recommend you contact your local support team with the link in my signature to arrange a repair.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

158 REPLIES 158
Emperor
Message 2 of 159
44,151 Views
Message 2 of 159

Re: Z3 compact back and home button not working after recent update

@Haystax

 

I doubt that its related to the latest update, check this

 

settings > about phone > diagnostics > test > test touchscreen




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 159
44,134 Views
Message 3 of 159

Re: Z3 compact back and home button not working after recent update

Hi @Haystax,

 

Welcome to the community.

 

It does seem odd that it would happen right after the update. It's possible the update didn't install correctly. I recommend running a software repair.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 4 of 159
44,123 Views
Message 4 of 159

Re: Z3 compact back and home button not working after recent update

Done test done repair via pcc,still not working. Was working fine for a couple of days after update,then decided to not work. Can work on glove mode,but makes screen very sensitive. Is there a fix for this,not happy now,only had gone for a few days.
Emperor
Message 5 of 159
44,106 Views
Message 5 of 159

Re: Z3 compact back and home button not working after recent update

@Haystax

 

could you try a different computer?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 6 of 159
44,101 Views
Message 6 of 159

Re: Z3 compact back and home button not working after recent update

@Haystax,

 

Do you see any physical damage on the screen, such as hairline cracks?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 7 of 159
44,094 Views
Message 7 of 159

Re: Z3 compact back and home button not working after recent update

No cracks on screen....Not even hairline ones..

 

Sony Xperia Support
Message 8 of 159
76,414 Views
Message 8 of 159

Re: Z3 compact back and home button not working after recent update

@Haystax,

 

You might be dealing with a faulty screen. I recommend you contact your local support team with the link in my signature to arrange a repair.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

Rookie
Message 9 of 159
43,901 Views
Message 9 of 159

Re: Z3 compact back and home button not working after recent update

Hi there!I have the same problem now with my z3 compact.. at first the notification drop down was no longer responding..and now the back button also not responding. I thinkthe problem is in between the interaction software to hardware. Since this only happens after I updated to Lollipop. Sony Mobile should do some pactch or global update for this. 

Visitor
Message 10 of 159
42,925 Views
Message 10 of 159

Re: Z3 compact back and home button not working after recent update

@SBM visitor
Even I am facing same problem with my Xperia z3 compact,its happening after the update is 6.0.1