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2017-03-01 03:15 PM
2017-03-02 05:37 PM
2017-03-02 05:43 PM
Sorry, is it just what you wrote to Sony?
Because I can't see the answer, am I wrong?
2017-03-03 02:57 AM
1. they look into cases individually on case by case basis.
2. sony offer 50 % on screen repair but i did not accept. i want with 12 months touch panel warranty.
2017-03-08 04:24 PM - edited 2017-03-08 04:31 PM
The digitiser on my Z3C has failed.
Should I be shocked that when I came to research this issue, I found a TON of people with the exact same thing??
I've owned many, many touchscreen devices, and this SONY phone, is the only device ever to have developed a digitiser issue. In fact, I can't think of any other touch device I've owned that has developed any issue that stopped me from selling it on or trading in complete working order.
I can't prove with numbers, but just by the sheer amount of posts on the net involving failed digitizer issues with Xperia phones, should SONY not be confirming this issue as an unacceptable quality control fumble, and repairing all affected devices as a matter of courtesy?
The parts or manufacturing involved are simply not fit for purpose.
I felt and still feel like I had been robbed.
Maybe even if I used this phone very minimally (or not at all) it would still get the same issue.
The problem is in The 6.0.1 update.
The gloves Mode fix The bug.
Do that and report back to me after a few weeks. Just keep using phone UNDER NORMAL USE CIRCUMSTANCES in glove mode. (sorry for caps I just couldn't accept this answer.)
2017-05-23 04:35 PM
Honestly even sony they can't fix these issues I told they are responsible for their products for example companies like apple If you have an Iphone or ipad and not working all you need to do just visit the nearest apple store they either fix for you or you work away with new phone I recommended not only myself but everyone apple not even other androids but after all never ever go with sony or regret big time
2017-06-26 04:07 PM
Same issue with 6.0.1. What patch is being developed to resolve this issue? I use either glove mode or simple tap app to get around the issue.
2017-07-16 06:11 PM
Same problems as you guys, it started with the notification scroll, and now the home/back buttons.
Still not working... If Sony cares about customers, please fix this with an update.
2017-07-30 11:10 PM
I have the issue with the buttons on the bottom.
In agreement with earlier posts, I do not think that it is a hardware issue, since:
1. The respective part of the touchscreen works flawlessly in other applications and in the lock screen.
2. I had similar issue with the notification bar / pull down menu.
There are several threads with many users reporting the same problem. However, when I contacted the Sony support, they told me that they had never heard of this issue. They did not have a solution either.
Unclear why they do not acknowledge and solve the problem. The former might be a legal issue, the latter a technical.
2017-07-31 04:33 PM
My Z3 has exactly the same prolem. There is nothing wrong with the screen. I have launched in safe mode and same problem - so not an issue with Apps. Buttons work when I rotate the screen.
Clearly an operating system issue.