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Z3 compact back and home button not working after recent update

SOLVED
Apprentice
Message 111 of 157
2,708 Views
Message 111 of 157

Re: Z3 compact back and home button not working after recent update

I'm the same as many others here.

 

At first it was the swipe down menu that started playing up and just recently my botton soft touch buttons have stopped working when unlocked, yet they work fine when the phone is locked so definitely not a hardware problem. Also, the back, home and the other soft key buttons still don't work when in landscape mode so it can't be the screen. I don't recall my phone updating but I did notice that around the same time it was suddenly prompting me for ICE contact information so something must have updated in the background.

 

I've tried all the suggested solutions with no success except for a factory reset because I don't think it will work, so what's the point of giving myself all the hassle of installing my apps, email setup etc.

 

I'm very disappointed with Sony's lack of action on this because the swipe down menu issue happened quite a while ago so they have had plenty of time to start addressing whatever is causing this.

 

At the moment the only way my phone is still useable is by having it in glove mode but even that struggles.

 

It's a shame as I like the phone and it's been very reliable for what has been almost two years now I think. I'm not sure what's going on with Sony at the moment but the Sony 4K TV I bought recently kept powering down and freezing etc so I changed it for a faultless Panasonic one. I also recently bought a Sony Blu-Ray player which wouldn't even power up unless you quickly pressed the eject button but the moment you powered it down it wouldn't power up again. I replaced it for a Panasonic one and once again it's been faultless.

 

Not sure what phone to go with next, it's a business contract with Orange so the models available is limited. I used to have Samsungs but they had a few annoying issues also such as GPS problems. I would prefer to stay with Sony but I'm losing trust with them fast.

One time poster
Message 112 of 157
2,453 Views
Message 112 of 157

Re: Z3 compact back and home button not working after recent update

Hi Everyone! Same Here with my Z3 compact:

 

  • It starts without response on notification bar;
  • After a week, no back and home buttons working;
  • Tried a complete 'refactoring', unsuccessfully;
  • Gloves mode is not a good workround (too buggy);
  • Botton shortcuts working on lockscreen (calls, unlock or camera);
  • Trust in a software solution based on lockscreen evidence.

Has anyone tried Cyanogen / Lineage OS / AOSP as a solution? What are the results?

Apprentice
Message 113 of 157
2,314 Views
Message 113 of 157

Re: Z3 compact back and home button not working after recent update

Argh, why does it happen to me also two weeks ago? This is my first Android phone and my first Sony smart phone after the Walkman phone. I have visited support center and I was told to replace the screen which costs half of the phone itself. As some of the replies suggest, this IS NOT hardware issue, since the buttons are responsive on screen lock.

Message 114 of 157
2,153 Views
Message 114 of 157

Re: Z3 compact back and home button not working after recent update

Hi

 

My z3 compact .. no issues for 2 years since Ive had the phone. I Stopped using the device After I upgraded to a new device.

 

Today I switched the phone on [ prior to the last switch off , the device was reset to factory defaults ] and below is what happened.

 

  • Phone turned on fine, everything working as normal.
  • Phone connected to my wifi network
  • OTA update indentified , downloaded and prompted for update.
  • Device Updated
  • After the reboot and android upgrade , the notification area and home button touch screen area not fucntional.  Area in-between working fine.
  • Attempted a software repair via xperia companion , went through sucesfully however issue still persists.
  • As phone is now at the setup wizard , I am unable to go any further as the 'next' option is in the effected zone of the touchscreen
  • The phone was provided by Vodafone UK , however has been officially made sim free after obtaining the unlock code from Vodafone UK.

The worst bit of this whole scenario is that after checking the phone I would have been on my way to sell this phone to computer exchange [ uk.webuy.com ]

 

Sony must take ownership of this issue and provide a resolution.. Im more than happy to provide my device for logs / diagnostics .. as its pretty much useless.

 

 

One time poster
Message 115 of 157
2,092 Views
Message 115 of 157

Re: Z3 compact back and home button not working after recent update

Back and Home button doesn't work or only after litterally dozens of tries

Screen works fine, the buttons on the same spot in lock screen have no problems

 

Tested:

  • Software repair
  • Launcher change
  • Disabling "paint over other app" option and enabling glove mode

Lineage OS does not have official support of this model yet

 

Nothing works

Enthusiast
Message 116 of 157
1,941 Views
Message 116 of 157

Re: Z3 compact back and home button not working after recent update

Started happening to me as well. Notification bar a month or two ago, back/home button a few weeks later.

 

I'd assumed it was a hardware issue but now I'm wondering!

One time poster
Message 117 of 157
1,919 Views
Message 117 of 157

Re: Z3 compact back and home button not working after recent update

Same thing just happened on my Z3 Compact. I suspet this is software related as I can see and use the mic, lock, and camera icons on the bottom of the screen when I press the power button to unlock the phone. These icons use the same screen space as the back, home, and other button on the right ( not sure what it's called ).

 

Installing a " back button " app works fine until an update fixes it. 

Highlighted
Enthusiast
Message 118 of 157
1,854 Views
Message 118 of 157

Re: Z3 compact back and home button not working after recent update


@cjohnson6 wrote:

Same thing just happened on my Z3 Compact. I suspet this is software related as I can see and use the mic, lock, and camera icons on the bottom of the screen when I press the power button to unlock the phone. These icons use the same screen space as the back, home, and other button on the right ( not sure what it's called ).

 

Installing a " back button " app works fine until an update fixes it. 


Only solution provided is to get the "broken" part/s replaced.

An expensive phone that gets broken under normal use circumstances. -Xperia phones

Learner
Message 119 of 157
1,832 Views
Message 119 of 157

The Curious Case of the Dilapidating Digitisers.

The digitiser on my Z3C has failed. 

 

Should I be shocked that when I came to research this issue, I found a TON of people with the exact same thing??

 

I've owned many, many touchscreen devices, and this SONY phone, is the only device ever to have developed a digitiser issue. In fact, I can't think of any other touch device I've owned that has developed any issue that stopped me from selling it on or trading in complete working order.

 

I can't prove with numbers, but just by the sheer amount of posts on the net involving failed digitizer issues with Xperia phones, should SONY not be confirming this issue as an unacceptable quality control fumble, and repairing all affected devices as a matter of courtesy?

 

The parts or manufacturing involved are simply not fit for purpose. 

 

Message 120 of 157
1,780 Views
Message 120 of 157

Re: Z3 compact back and home button not working after recent update

The problem is in The 6.0.1 update.
The gloves Mode fix The bug.