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Z3 compact back and home button not working after recent update

SOLVED
Visitor
Message 101 of 157
2,697 Views
Message 101 of 157

Re: Z3 compact back and home button not working after recent update

Hi,

 

I'm no expert but the following worked for me.

It seems an app was installed or upgraded that invisibly smothered the screen and prevented interaction.

 

  1. Goto Settings / Apps / Settings (cogwheel) / Draw over other apps / Change all the apps to "No".
  2. If you have installed the "Back Button" app, goto Settings / Accessibility / Back Button / Turn off.

 

The above got it working again - just.

Then goto Settings / Display / Glove mode / Turn on.

 

Worked a treat. Good luck.

One time poster
Message 102 of 157
2,554 Views
Message 102 of 157

Re: Táctile z3

Sony, quit replying solutions containing bovine excrement. There is clearly no issue with hardware, these phones have no cracks in the screens, they are not repaired by any service centre, nor has any fault been discovered in the touch screen operation.

 

You have a real software issue at your hands here and tell the community what's the technical background (most people seem less ignorant and more savvy at troubleshooting than you) and when you plan to solve it.

 

And why has this topic been put on 'solved' in the first place. Some real answers please if you want to maintain your userbase. 

 

Highlighted
Enthusiast
Message 103 of 157
2,518 Views
Message 103 of 157

Re: Táctile z3


@taasit wrote:

Sony, quit replying solutions containing bovine excrement. There is clearly no issue with hardware, these phones have no cracks in the screens, they are not repaired by any service centre, nor has any fault been discovered in the touch screen operation.

 

You have a real software issue at your hands here and tell the community what's the technical background (most people seem less ignorant and more savvy at troubleshooting than you) and when you plan to solve it.

 

And why has this topic been put on 'solved' in the first place. Some real answers please if you want to maintain your userbase. 

 


^

My back/home buttons work, but the lower middle (left side, around E and R) is starting to not detect touch--along with the top part of my screen.

One time poster
Message 104 of 157
2,435 Views
Message 104 of 157

Re: Z3 compact back and home button not working after recent update

unfortunately i have the same problem, i gave it to technicians they change the screen yet problem not resolved. They told defective motherboard. 

 

One time poster
Message 105 of 157
2,327 Views
Message 105 of 157

Re: Z3 compact back and home button not working after recent update

Dear Sony Xperia team,
I now have the very same issue with my Xperia z3. All three buttons below are not working. BUT, in lock screen this side DOES work. no damage, worked fine until this morning and then suddenly the buttons stopped.

Since I am travelling I cannot just contact my local supplier. Could you please give me a solution and asap.
Visitor
Message 106 of 157
2,311 Views
Message 106 of 157

Re: Z3 compact back and home button not working after recent update

Download SOFT KEY ENABLER for rooted phones.... It will definately fix the problem
One time poster
Message 107 of 157
2,244 Views
Message 107 of 157

Re: Z3 compact back and home button not working after recent update

My phone has done exactly the same thing, have done factory reset, and updated everything any advice

 

 

One time poster
Message 108 of 157
1,828 Views
Message 108 of 157

Re: Z3 compact back and home button not working after recent update

Hi there im facing the same problem with my z3 compact..
One time poster
Message 109 of 157
1,781 Views
Message 109 of 157

Re: Z3 compact back and home button not working after recent update

Glenn3

All three buttons below are not working. BUT, in lock screen this side DOES work. no damage, worked fine until this morning and then suddenly the buttons stopped.

 

^ Exactly what's happening to my Z3 Compact.  Bottom part of touch screen works when on lock screen, but not when unlocked... It's driving me mad! Anguished Face

Learner
Message 110 of 157
1,708 Views
Message 110 of 157

Re: Z3 compact back and home button not working after recent update

Mine is also not working....I had a work around for the drop down menu but now the home and back buttons not working.  This is a real pain.  My phone is only 2 years old. The work around for the home buttons is an app called Back button, but I shouldn't have to download apps to be able to use my fairly new phone.