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Z3 Compact will not connect to WIFI

SOLVED
Learner
Message 1 of 24
Message 1 of 24

Z3 Compact will not connect to WIFI

Hi,

 

I have no idea why my phone won't connect to WIFI.

 

The problem happened overnight and I didn't dropped my phone or whatever. The home WIFI is definitely working because I am currently using it, my phone could connect to it before and other phones in the house can also connect to it.

 

I have tried everything to fix the problem. I have changed the advance WiFi settings - doens't work. The WiFi won't turn on and shows a status like this - FOREVER.

 

I bought the phone in HK in January but now I am in UK and have no access to a Sony shop. Does anyone has any clue how can I solve this? 

 

Screenshot_2015-10-29-11-01-30.png

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 12 of 24
Message 12 of 24

Re: Z3 Compact will not connect to WIFI

@skng Sorry to hear that. In that case your phone needs to be examined by a technician at one of our authorised service centers. Please contact your Local support for information on how to proceed from here.

@kayatoast Very strange indeed. If it keeps behaving like this I suggest that you as well contact your Local support.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

23 REPLIES
Sony Xperia Support
Message 2 of 24
Message 2 of 24

Re: Z3 Compact will not connect to WIFI

Hi @skng,

Could you test Wi-Fi in Diagnostics? You can find Diagnostics if you go to Settings > About phone > Diagnostics > Test.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 3 of 24
Message 3 of 24

Re: Z3 Compact will not connect to WIFI

Hi, Im also experiencing the same issue and furthermore the phone gets really hot when it is in wifi mode. Please advise on if it is a Sony update issue. 

Sony Xperia Support
Message 4 of 24
Message 4 of 24

Re: Z3 Compact will not connect to WIFI

Hi @kayatoast,

 

Have you tested Wi-Fi in Diagnostics as described above? If so I would suggest that you do a software repair via PC Companion.

In PC Companion you press start on "Support Zone" > Start on "Update the phone/tablet software" > "Repair phone/tablet" (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

The software repair will remove all data stored in the phone so don't forget to make a backup in PC Companion before you try the software repair. You can do a backup using the Backup & Restore option in PC Companion.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 5 of 24
Message 5 of 24

Re: Z3 Compact will not connect to WIFI

Hi Christopher, 

 

Disappointingly, I have tried the method you suggested and it says Test complete and passsed the test. 

But my phone's WiFi still cannot be turned on at all!

 

 

Emperor
Message 6 of 24
Message 6 of 24

Re: Z3 Compact will not connect to WIFI

@skng

 

Could you test it on safe mode ?

 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 7 of 24
Message 7 of 24

Re: Z3 Compact will not connect to WIFI

uniwooly,

 

I have just tried testing it in safe mode. I have attempted several times and everytime it comes back to me saying "Unfortunately, Diagnostics has stopped"...

Emperor
Message 8 of 24
Message 8 of 24

Re: Z3 Compact will not connect to WIFI

@skng

 

What if you repair the phone with PCC?

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 9 of 24
Message 9 of 24

Re: Z3 Compact will not connect to WIFI

@skng As @uliwooly suggests, try a software repair in PC Companion as described above.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 10 of 24
Message 10 of 24

Re: Z3 Compact will not connect to WIFI

@Christofer 

 

I have just tried that and it still doesn't work cry