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2014-12-28 04:12 PM
My Z3 Compact died yesterday while I was using it in the bathroom. It's a fantastic phone so I'm quite sad.
Upon closer inspection I noticed that the rear glass panel had become unstuck, which was probably the cause. Now I know that there have been issues before with the Z series but where do I stand?
I'm not a particularly heavy gamer and I don't really do anything that would make the phone heat up for long periods of time so I'm a bit puzzled because I know from reports online that the phone can be a bit fragile and as you can see, I use a wrist strap, so I'm very careful when it comes to handling my phone.
I'm sending it off for repair soon but I'm a bit worried that Sony will say it's not covered under warranty. Has anyone dealt with Sony with a similar issue?
Any advice would be great. Thanks. Photo attached.
2014-12-28 04:51 PM
This should be adressed to sony directly:
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2016-10-26 08:45 PM
2016-10-27 10:26 AM
If you expose your warm device to water (especially cold), the steam inside the phone body will be condensed and may be shown on the camera lense, which is a normal physical phenomenon. Such condensation is usually very mild and will not have bad effects on the phone. The mist will naturally evaporate when the phone returns to normal room temperature.
Regarding the warranty, I recommend that you wait until they have examined your device at the authorized service center.
2016-10-27 10:33 AM
2016-10-27 11:01 AM
I see, then I understand what you mean. You were correct in sending it in for servicing, now we can only await their reply.
2016-10-28 11:51 PM
I have that issue twice. First time (after about 10 months from purchase) device was fully replaced by Sony service under warranty. On the second time (about 8 months from replacement) Sony did "mechanical repair" whatever that means (no parts used for service were mentioned) and it works fine, but I have some concerns whether it'll last more than 8 - 10 monts :/ By that time it will be out of warranty.