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If you want to get the max out of your Xperia phone then check out Xperia tips page.

Z3 Compact Screen cracked

SOLVED
Visitor
Message 30 of 73
3,113 Views
Message 30 of 73

Re: Z Cracked Screen

Had the same thing happen to my Z3. Repair quote from Sony of £334! There is clearly a design fault with these phones which Sony is exploiting through extortionate repair costs for it's own benefit. I dropped my old iPhone 4 on hard floors a number of times with no noticable damage to the screen.

 

As a result of this experience, I will never buy a Sony phone again.

Highlighted
Adviser
Message 31 of 73
2,699 Views
Message 31 of 73

Re: Cracked screen

£180 to get mine fixed, **bleep** joke this phone is, Sony you need to sort out your customer services or you are going to lose a lot of customers that's for sure.
One time poster
Message 32 of 73
2,642 Views
Message 32 of 73

Re: Cracked screen

same thing has happened here... gutted... A hairline crack has appeared, my phone has never been dropped or bumped- happened to notice phone was hot after playing a game, put it down and on picking it back up a few minutes later the top 3rd of screen is unresponsive and hairline crack has appeared running diagonally across towards top right corner... gutted, phone less than 2 weeks old - really disappointing for a brand like sony.. sending off tomorrow to

One time poster
Message 33 of 73
2,604 Views
Message 33 of 73

Re: Cracked screen

Same for me! In front screen of my Sony Xperia Z3 Comapct is a single crack  from the power button right to the top of the screen. It appeart while I had it just in my pocket without any physical influence (no drop, no other things in the pocket, no bending). Now there are some spots in the top of the screen that does not recognize any touches.

 

IMG_4801.JPG

Forum Legend
Message 34 of 73
2,597 Views
Message 34 of 73

Re: Cracked screen

@karton Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



One time poster
Message 35 of 73
2,549 Views
Message 35 of 73

Re: Cracked screen

I 'have the same problem. To be honest i don't think that this is a customers fault, because it happened in my trousers pocket on the backside. I noticed, but didn't think that this is would have an effect on the front side - but it had.

 

As i read now many reports on that problem here, i am sure its an defect by design. It wasn't designed as stable as a phone should be. I hever experienced such thing with a samsung phone.

 

No i will let them repair, pay and resell the phone - never again sony. I need to warn anybody. It's a shame, because this phone is water resistent, has a nice display and the phone-time is very long. But the material is rubbish. But they are big enought to ignore and i have no time for an lawyer.

 

The only thing one can do ist post that at newspapers etc, so that the people don't buy such an crap.

 

Mr. Rossi

One time poster
Message 36 of 73
2,422 Views
Message 36 of 73

Re: Cracked screen

Mine is going for repair tomorrow there's no way I'm paying for a fault in their hard wear. mine was the same turned itself on then cracked surely this is a design fault
431
One time poster
Message 37 of 73
2,108 Views
Message 37 of 73

Re: Cracked screen

Z2 - Crack on the front screen, does not work touch. Phone never been dropped, I will never buy a Sony phone again. 

Rookie
Message 38 of 73
2,083 Views
Message 38 of 73

Re: Z Cracked Screen

I too have this issue  - quoted £108 . Not clean crack like most here , but  cracks radiating out from bottom corner.  I had it for ten days and never dropped or abused it at all .

 

One time poster
Message 39 of 73
2,069 Views
Message 39 of 73

Re: Z Cracked Screen

  1. £295.61 for Sony to repair a cracked screen on a Z3 Compact which cost £300 or £21.29 to return the broken phone that cost me £5 to post. What an absolute rip off, will never buy Sony again !Screenshot_2015-03-31-20-25-12_kindlephoto-221596143.jpg