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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Z3 Compact Screen cracked

SOLVED
Apprentice
Message 51 of 73
1,154 Views
Message 51 of 73

Re: Z3 Compact Screen cracked

Yep I know it will void the warranty but I can't afford to spend loads of money repairing it and the return fee isn't cheap in itself. Thank you for helping. I will mark as solved as you are right I Was just hoping somebody else may have had the same problem and been given a quotation.
Emperor
Message 52 of 73
1,151 Views
Message 52 of 73

Re: Z3 Compact Screen cracked

@Kayleigh-Xperia

 

You could DIY, it'll be a lot cheaper 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 53 of 73
1,142 Views
Message 53 of 73

Re: Z3 Compact Screen cracked

Sounds like a good idea!
My phone is only 4 months old though, so I might risk sending it in and seeing if I could borrow the money as it may be worth it just to keep my warranty. Im scared in case it happens again though because on this forum there are a lot of people saying they barely even dropped their phone and the screen shattered, one person said the phone was just in their pocket yet Sony have advised me there is no fault with the screens. My Xperia T was virtually indestructible the amount of times it has been dropped and the screen never cracked in the slightest.
Again, thank you for responding.
Emperor
Message 54 of 73
1,140 Views
Message 54 of 73

Re: Z3 Compact Screen cracked

Anytime, keep us updated.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 55 of 73
1,138 Views
Message 55 of 73

Re: Z3 Compact Screen cracked

Will do :-)
Highlighted
One time poster
Message 56 of 73
1,086 Views
Message 56 of 73

Screen and glass back fragility

The fragility of the screen (and the glass back) is just ridiculous. The screen first cracked by itself after 1 month. Sony replaced it for free on the warranty, which is nice. But even with a casing and a tempered protection glass, both the screen and the back cracked with ridiculous shocks. But the worse part is that the slightest crack will make ineffective the touch screen, and thus the phone impossible to control! The Z1 was already famous for its screen fragility but Sony doesn't seem to be worried about this problem, which makes this phone hardly adapted to real life, even with the best precautions...

Forum Legend
Message 57 of 73
1,071 Views
Message 57 of 73

Re: Screen and glass back fragility

If you have a faulty screen then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



One time poster
Message 58 of 73
1,010 Views
Message 58 of 73

Re: Screen and glass back fragility

Dont worry you are not alone in this problem. I have had my Z3 compact for about 5 months and as on this morning I have broken my 4th front screen and second back screen. This happens sitting in the console of my car which has virtually no room for it to move so its not sliding around.

 

I am not paying any more money for this rubbish phone as I have no spent more in screens than the cost of the phone outright. I will never buy another sony phone again.

 

They know it is an issue. Just google it.

One time poster
Message 59 of 73
985 Views
Message 59 of 73

Re: Z3 Compact Screen cracked

Mine cracked for no reason I played £190 to get it fixed 6 weeks later it happens again they said they would look into it but just messed me about for a week and then sent me a quote for 96 quid ... Sony used to be good what happened .. Who want a phone that self destruct s and then has to pay Sony to fix there design flaw ..
Enthusiast
Message 60 of 73
960 Views
Message 60 of 73

Re: Z3 Compact Screen cracked

The screens of modern thin and stylish mobile phones break easily. We seem to have to accept this. And folks, it's not limited to Sony, just google a bit and you'll find out the other brands are not any stronger:

Iphone 6:

https://discussions.apple.com/thread/6569556?start=30&tstart=0

 

Samsung Galaxy S6:

http://forum.xda-developers.com/galaxy-s6-edge/help/s6-edge-screen-cracked-t3096549

 

As I said earlier on this forum, just take an insurance with your new expensive phone, put it in a protective case and use it without worrying.

BTW I'm very happy with my Z3C (use it for 10 months now).