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Z3 Compact Screen cracked

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Apprentice
Message 47 of 73
6,175 Views
Message 47 of 73

Z3 Compact Screen cracked

My digitiser is also screwed, can only use bottom right of my screen so basically it is useless. Sorry if this has been posted previously, but does anyone have any idea how much Sony would charge for these to get repaired? I saw someone saying they were charging around £101 to repair a screen but dont know if this included digitiser. I dropped my phone from around 30cm, it's a disgrace, my Xperia T was dropped at least50 times over the 2 years I had it and the only issue I ever had was the battery which Sony replaced for free.
I know my warranty would be intact if I got it fixed through Sony, but if it's going to cost twice the price as elsewhere it's just not worth it. I know to get a definite price I'd have to send it to them I just don't want to pay £21.80 for returning my phone if the cost is too high.
Regards.
1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 50 of 73
5,909 Views
Message 50 of 73

Re: Z3 Compact Screen cracked

@Kayleigh-Xperia

 

I understand but they need to know if there's more to it than just the screen. keep in mind that if you get it repaired somewhere else it will void the warranty. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

72 REPLIES
One time poster
Message 1 of 73
20,373 Views
Message 1 of 73

Cracked screen

I bought my Z3C last week and after 3 days my front screnn cracked by it self.

I woke up in the morning and took my phone (not pluged in during the night). I checked my email for a minute and after that I put in the charger. I stod beside my phone for 2-3 min in the kitchen and then I looked at it to see the time. Now the glass was broken.

I read about this for the previous models Z1 and Z2 and apperantly this can happen for the Z3C.

 

 

Forum Legend
Message 2 of 73
20,321 Views
Message 2 of 73

Re: Cracked screen

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

I'm sorry to hear that.
I suggest that you raise this with your local support team for further information about how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Message 3 of 73
20,281 Views
Message 3 of 73

Re: Cracked screen

I also have this issue, see my post I just made.

 

DSC_0373.JPG

Adviser
Message 4 of 73
19,872 Views
Message 4 of 73

Re: Cracked screen

The same thing happened to me just 10 minutes ago, phone was lying down on a glass table, playing music. I heard some crack, picked up the phone, and BAM! Glass is broken... What the ***? I have this phone for only a week, never been dropped!

One time poster
Message 5 of 73
19,400 Views
Message 5 of 73

Re: Cracked screen

I swear to you. This is exactly what my zr's screen looks like. I was watching a movie and it suddenly paused. I pressed the back button and saw that a line had appeared. Mine is more inconspicuous than urs. You'd have to unlock it and stare at it before you'd notice. I'm so disappointed in Sony. All my family /friends do not own a Sony phone. I was the one who ventured shall I say out of the box cause I simply like the zr. I went to my Sony centre in Lagos Nigeria after being directed from place to place. I cannot simple tell you what I've been through only to get there and they tell me it isn't covered by warranty.Haha. Funny!!!!!!!!!!. I will not be discouraged. The lady at the customer care saw my phone. "I thought u said it was cracked" cause she couldn't see the line. Upon unlocking it. She saw she couldn't move parts of the screen and she also saw the line. The look on her face was one of shock. It read "This is totally our company's fault". After a terrible attempt (I assure you I'm not exaggerating)at a poker face she told me cracked screens are not covered by the warranty. Of course they are not. But this ibdidnt crack myself. I'm not going to give up. This is my first and last Sony phone if someone doesn't fix it. And I will tweet , blog and post on my wall just how "effective" sony's "Warranty" is!.
One time poster
Message 6 of 73
18,771 Views
Message 6 of 73

Re: Cracked screen

Had my Z3C after I waited for months to get it since the news came of its release and pre-ordered it.

 

For no apparent reason and no fall / accident, the front screen has cracked across the length. A clean hairline crack.

 

I checked and there are no after market replacements available. I've created a repair order but not sure if:

 

1. Should I pay for it to be fixed?

2. How much will it cost?

 

Had anyone any responses from the service centre??

Here is the image, which is similar to what others have posted, so seems like a manufacturing defect.

 

Cracked Z3C

 

 

 

Adept
Message 7 of 73
18,681 Views
Message 7 of 73

Re: Cracked screen

Really it doesn't look like the result of a fall ...   Neutral Face

One time poster
Message 8 of 73
18,651 Views
Message 8 of 73

Re: Cracked screen

Guys 

 

I hate to say this but my phone has delevoped the same mystery crack, it was sat in a charging dock and when I got a notification I couldnt unlock my phone! When I looked closely there was a singular hairline crack across the screen!!

 

I had converted from an iPhone due to the specs but I am disappointed having googled the problem to find out its effecting many users.... Come on sony, I hope your warrenty is good but disappointed to use it within two weeks!

 

 

Rookie
Message 9 of 73
18,585 Views
Message 9 of 73

Re: Cracked screen

Same problem here, A clean crack right across the back glass. Not sure if it will be covered by warranty. Even they do that still means I will need to get a big case for it, but the whole point of getting this phone is its compact and stylish design. Very Very disappointed.

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