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2015-08-16 11:53 AM
2015-08-16 07:49 PM
I understand but they need to know if there's more to it than just the screen. keep in mind that if you get it repaired somewhere else it will void the warranty.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2014-10-06 09:12 AM
I bought my Z3C last week and after 3 days my front screnn cracked by it self.
I woke up in the morning and took my phone (not pluged in during the night). I checked my email for a minute and after that I put in the charger. I stod beside my phone for 2-3 min in the kitchen and then I looked at it to see the time. Now the glass was broken.
I read about this for the previous models Z1 and Z2 and apperantly this can happen for the Z3C.
2014-10-06 09:44 AM
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm sorry to hear that.
I suggest that you raise this with your local support team for further information about how to proceed with this in the best possible way:
2014-10-11 01:47 PM
The same thing happened to me just 10 minutes ago, phone was lying down on a glass table, playing music. I heard some crack, picked up the phone, and BAM! Glass is broken... What the ***? I have this phone for only a week, never been dropped!
2014-10-14 06:04 PM
2014-10-24 08:35 AM
Had my Z3C after I waited for months to get it since the news came of its release and pre-ordered it.
For no apparent reason and no fall / accident, the front screen has cracked across the length. A clean hairline crack.
I checked and there are no after market replacements available. I've created a repair order but not sure if:
1. Should I pay for it to be fixed?
2. How much will it cost?
Had anyone any responses from the service centre??
Here is the image, which is similar to what others have posted, so seems like a manufacturing defect.
2014-10-24 11:07 PM
I hate to say this but my phone has delevoped the same mystery crack, it was sat in a charging dock and when I got a notification I couldnt unlock my phone! When I looked closely there was a singular hairline crack across the screen!!
I had converted from an iPhone due to the specs but I am disappointed having googled the problem to find out its effecting many users.... Come on sony, I hope your warrenty is good but disappointed to use it within two weeks!
2014-10-25 02:28 PM
Same problem here, A clean crack right across the back glass. Not sure if it will be covered by warranty. Even they do that still means I will need to get a big case for it, but the whole point of getting this phone is its compact and stylish design. Very Very disappointed.