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Yellow spots on the screen + back glass spontanuously broken

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Message 1 of 3

Yellow spots on the screen + back glass spontanuously broken

Hi all,

My 4months old Z3 Compact shows yellow/orange spots on top left screen (near charger port) and its back glass was spontanuously broken. The phone didn't fall at all. I noticed it was heating a lot the last days before it happened, so it may be linked. Unfortunately Sony don't want to repair it because they say the broken glass cancels the warranty! I believe that the glass was broken because of a manufacturing issue an thus should be covered by the warranty. furthermore, the yellow spots on the screen is a common issue in xperia phones. They could have at least repaired this known issue.
I'm very disapointed by Sony service and I am looking for people who encountered the same issue as me (screen or back glass) so that I can build a class action in front of a court showing that this is a widely known issue that Sony is aware of.
Thank you very much in advance.
Leroiduweb
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Emperor
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Message 2 of 3

Re: Yellow spots on the screen + back glass spontanuously broken

@leroiduweb

 

I'm sorry to hear about your issue, but this is a user based forum, you will have to address this with Sony directly.

 

http://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 3
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Message 3 of 3

Re: Yellow spots on the screen + back glass spontanuously broken

@leroiduweb

 

for future reference don't create duplicate posts, one thread it's more than enough, thank you

 

your previous post

 

http://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/Yellow-tint-in-my-Z3/m-p/977134#M15185




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)