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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Status bar/Notification pull down difficult in home screen

SOLVED
Rookie
Message 41 of 340
10,281 Views
Message 41 of 340

Re: Cannot slide down quick settings

still the  same, sigh. this is sad. rebooted it and its not sliding down as it supposed to be.

when i lock my phone sometimes can slide down and sometimes cannot, not sure why

Forum Legend
Message 42 of 340
10,274 Views
Message 42 of 340

Re: Cannot slide down quick settings

try to run diagnostics http://support.sonymobile.com/global-en/xperiae4dual/userguide/Running-diagnostic-tests/

see if your screen is working properly



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Rookie
Message 43 of 340
10,263 Views
Message 43 of 340

Re: Cannot slide down quick settings

found out light sensor failed, vibration failed, acelerometer and gyroscope is failed. This is sad :-(

Forum Legend
Message 44 of 340
10,252 Views
Message 44 of 340

Re: Cannot slide down quick settings

Try to run software repair using pc companion


________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Rookie
Message 45 of 340
10,242 Views
Message 45 of 340

Re: Cannot slide down quick settings

still doesn't function. does restore factory settings a  same option compared to repairing ? and do u think restoring to factory settings would help ?

 

Forum Legend
Message 46 of 340
10,228 Views
Message 46 of 340

Re: Cannot slide down quick settings

this is becoming more of a hardware issue, but trying a factory resest + software repair puts your device in an out of the box state.

 

you can try that. if it still fails try to have your phone checked at your local service center http://support.sonymobile.com/global-en/contactUs/



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Highlighted
Adviser
Message 47 of 340
10,214 Views
Message 47 of 340

Re: Cannot slide down quick settings

Don't waste any time with updates, reboots or factory resets.

 

Take the phone to a Sony Repair Center before your warranty expires. It is a hardware issue.

 

Too many Z3s had this problem (including mine) and the touch screen was replaced within warranty.

One time poster
Message 48 of 340
10,124 Views
Message 48 of 340

Re: Status bar/Notification pull down difficult in home screen

I have since yesterday, the same problem.

 

First it started with the notification bar problem. I thought maby screen rotation was the problem and turnt it off, but now I can’t set it on anymore. Because the next problem suddenly appears, the half of the screen (from the top) doesn’t react anymore.

 

I only can use the screen from the middle down in the standup position (no landscape anymore). I even can’t turn the phone off normal. I tried restart (wit hand without Sim), reboot, software update (version: 5.0.2), save modus and the problem is still there.

 

What do you think, will factory resetting work?

Is there anything or tips to fix this?

One time poster
Message 49 of 340
10,048 Views
Message 49 of 340

Cannot scroll down notification bar and phone shortcut on lock screen gone after Android 6.0 upgrade

Hi everyone,

I've just updated my OS to Android 6.0.1 Marshmallow. I've looked through some of the topics and I have some issues/questions:

1. I'm also having trouble with scrolling my notification bar down. Actually now it doesn't scroll down at all, unless it's on lock screen (which would mean it's not a hardware problem, right?), and I haven't found any solution or explanation to this... Is there anyone who knows what's going on?

2. I've noticed the shortcut to the phone on lock screen is replaced by voice search. I found the one to the phone very useful, so I wonder if there's any way I can customize the lock screen so I can get it back Slightly frowning Face

3. So Stamina mode is also gone, which I was also very fond of. Could someone please explain how the battery optimising function works?

Thanks for the support! Slightly smiling Face
Emperor
Message 50 of 340
10,044 Views
Message 50 of 340

Re: Cannot scroll down notification bar and phone shortcut on lock screen gone after Android 6.0 upg

@jtetimayer

 

1 could you test it in >>> safe mode ?

 

Also, Settings > about phone > diagnostics > test > test touchscreen

 

 

2 Settings > apps > gear icon > Default apps > Assist & voice input > Assist app > you can set it to none but can't replace it with the phone. 

 

3 It has been replaced by doze 




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