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2016-02-01 10:34 PM
Thanks for the answer.
Local support in Tahiti (French Polynesia) is poor. Phone only guaranty for 6 months, and I have to pay to send it in France for inspection and have to pay to repair it too (and ship back!).
Seems simpler and maybe cheaper to directly buy a new phone.
Still annoy me that a hardware problem come like that, in the evening everything was ok, the next morning = hardware issue.
Don't know if I'm ready to buy a Z5c, seems like Sony has a screen (or digitizer) problem, and they don't communicate on it.
Thanks for this users forum to help us understand more what it could be.
2016-02-01 11:48 PM
2016-02-01 11:57 PM
2016-02-09 12:04 AM
I'm from Paraguay and i'm joining the long list of xperia z3 compact owners, which have problems with back, home, and last apps buttons.
I hope the guys at Sony can help us solve this problem quickly..!!
2016-02-11 02:35 PM - edited 2016-02-11 02:36 PM
I have exhausted all possible options as stated previously in the forum (apart from unlocking the bootloader and installing a custom rom - see http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/)
The following will need to be implemented for an acceptable level of functionality of your phone:
Hopefully sony provides an update that fixes this rediculous issue!
2016-02-12 07:28 PM
Thanks for the tips.
Anyone who find a solution, don't hesitate to share.
I saw that sometimes an application could be responsible?
2016-02-13 01:17 AM
I have used my phone for just over a year and now I have the same problem as you. I have done the fix using PC companion with no success, and it seemed like it's worse after resetting it. This is really annoying as my previous phones were only problematic after more than 2 yrs of use. I heard its Z5c version is also experiencing similar problems.
2016-02-13 02:08 AM
Same thing about things getting worse after the pc repair and reset to factory settings! :S
2016-02-15 04:51 PM
I'm sorry to hear that.
In case a software repair using PC Companion doesn't help, also try the screen protector if you have one and see if that helps.
If the display still doesn't react to touch properly this needs to be investigated and fixed at a service centre. Please contact your Local support for assistance and information on where you can have this checked.
2016-02-16 01:38 AM
Thanks for the reply. I have removed the screen protector with same results. Did a screen test and found an area of which the screen is not responsive.
What irks me is that this happens just a bit after a warranty expired. My phone is in a casing that protects it at all times, with a good screen protector, and yet this happened. This is not something I expected from a phone that is supposed to withstand water! BTW, I didn't even use it underwater. My old Samsung phones only started misbehaving after abt 3 yrs of use, so suffice to say I am very disappointed with this outcome.
To me, if a phone needs to be sent to a service centre just after a year, that is a sign of poor quality.