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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Sony z3 compact xperia back and home button not working

Inhabitant
Message 51 of 465
7,076 Views
Message 51 of 465

Re: Sony z3 compact xperia back and home button not working

Thanks for the answer.

Already tried a few times, still the same.
Safe mode, same problem.
I've delete all the applications I could, nothing change.

I can use the phone in glove mode but it's still very difficult to touch the navigation bar, and notification menu impossible to slide down.

Slightly frowning Face

Emperor
Message 52 of 465
7,074 Views
Message 52 of 465

Re: Sony z3 compact xperia back and home button not working

Have you repaired the phone?

@Maranui



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 53 of 465
7,071 Views
Message 53 of 465

Re: Sony z3 compact xperia back and home button not working

Yes, repaired and factory setting reset.

Emperor
Message 54 of 465
7,069 Views
Message 54 of 465

Re: Sony z3 compact xperia back and home button not working

@Maranui

 

Sorry to hear that, contact your Local support to get your device inspected




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 55 of 465
7,050 Views
Message 55 of 465

Re: Sony z3 compact xperia back and home button not working

I am having the same problem, only can use the home and back button when it's in landscape. My android and kernel versions are the same as above. Please help.
Emperor
Message 56 of 465
7,038 Views
Message 56 of 465

Re: Sony z3 compact xperia back and home button not working

@Kelvinlcs

 

Have you repaired the phone with PCC?

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 57 of 465
6,978 Views
Message 57 of 465

Re: Sony z3 compact xperia back and home button not working

I'm having the same problem.... my drop down menu works but the 3 bottom buttons don't work... seem like thay are depressed permanently....

 

the advice seems to be fix it with PCC, but given that I haven't seen anybody in the forum say that it worked for them, is there really any point in us doing it? 

 

So I'm still a bit confused... is it a hardware or software problem???

Inhabitant
Message 58 of 465
6,966 Views
Message 58 of 465

Re: Sony z3 compact xperia back and home button not working

Seems like even Sony does not know. :-S (or does not care)
Emperor
Message 59 of 465
6,958 Views
Message 59 of 465

Re: Sony z3 compact xperia back and home button not working

@sonicboomed

 

That's how you narrow down if its a hardware or software issue, just repair it with PCC and report back.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 60 of 465
6,957 Views
Message 60 of 465

Re: Sony z3 compact xperia back and home button not working

@Maranui

 

based on all your replies, your problem might be hardware related, contact your Local support to get your device inspected, keep in mind that this is a user based forum




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)