account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Sony z3 compact xperia back and home button not working

Learner
Message 21 of 465
20,951 Views
Message 21 of 465

Re: Sony z3 compact xperia back and home button not working

I using the xperia z3 compact around one year and same problem here with me after upgrading to 5.1.1 lollipop. I am very much disappointed. need help. I have already done all the process but not solve the problem.
Regular
Message 22 of 465
20,943 Views
Message 22 of 465

Re: Sony z3 compact xperia back and home button not working

I have already told what the problem is. It's your screen panel causing this issue. I was told that there were some issues in panel detection area with the new software. If you mobile is still under 1 year warranty I you the replacement for free. Else you have to pay 300 SGD to fix it. This issue was identified only after the latest update. Anyways just take a backup and rush to Sony service center. You will hear the same from them.
Learner
Message 23 of 465
20,928 Views
Message 23 of 465

Re: Sony z3 compact xperia back and home button not working

Wow!!! what a solution.. I have got the update message from Sony then updat to lolliopo and now pay 300 SGD....

Okay, this is the last phone I have purchased from sony. Very bad experience. Never hope this type of performance from a high end phone. I have paid 500 USD for purchase this phone...........

One time poster
Message 24 of 465
20,899 Views
Message 24 of 465

Re: Sony z3 compact xperia back and home button not working

hey! i have the same problem..were u able to fix it?

Regular
Message 25 of 465
20,895 Views
Message 25 of 465

Re: Sony z3 compact xperia back and home button not working

Yeah. Mine got fixed.
One time poster
Message 26 of 465
20,873 Views
Message 26 of 465

Re: Sony z3 compact xperia back and home button not working

Got the same issue, but I couldn't try yet the restore procedure.

 

I found some kind of a "workaround", if you have the Orientation lock disabled, just turn your phone to the right until the screen its upside down. If the issue is with the screen, then once is the other way around you will manage to use the non working keys/shorcuts.

 

this should work until Sony releases something as a patch to get things back to what they were.

 

G

Enthusiast
Message 27 of 465
20,848 Views
Message 27 of 465

Re: Sony z3 compact xperia back and home button not working

Good idea gabag30.. I turn my screen to the right side in landscape mode and i notice that i can use the back and home key easily.. But having trouble with bottom side of screen which is back and home button placement..

Btw my problem started about 5days ago.. Was charging phone and the screen just keeps going back, like is something is hitting the back/home button.. I cant do anything since it keep goin bck to homescreen, so i turn off the phone for 30mins and i can use bck my phone. Except the bck and home button are less sensitive now.. I belive is a touchacreen defect or maybe another harsware issue..

Plz note that i change my motherboard at sony service centre last year around november.. Iv used this phone since oct 3rd 2014..
Enthusiast
Message 28 of 465
20,835 Views
Message 28 of 465

Re: Sony z3 compact xperia back and home button not working

Well as per my observations here with many people and myselves faced same issue, it's clear that this problem arises after 8-10months whether you drop z3 or not.

Only solution is to get it repaired/replaced/fixed by sony center.
-------- If my Post or Answer helped you out, Please KUDOS me Slightly smiling Face
Learner
Message 29 of 465
20,816 Views
Message 29 of 465

Re: Sony z3 compact xperia back and home button not working

Hello every one... I am suffering this problem from last 3 months... I do not get any solution from any blog.. 
At list I got an apps which help me to solve this problem temporary... I am giving the apps download link you can try to use this......(Still now looking for permanent solution.)


 

Apps Download link: https://play.google.com/store/apps/details?id=wq.myhomebutton

 

 

 

Thank you every one.....

One time poster
Message 30 of 465
20,639 Views
Message 30 of 465

Re: Sony z3 compact xperia back and home button not working

Sad thing the doom always happened