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Sony z3 compact xperia back and home button not working

One time poster
Message 101 of 465
3,658 Views
Message 101 of 465

back,home,minimise button not working

Am using Sony Xperia z3 compact.. I hav prob in my update.. My back button, home nd minimise button not working normally after updating.. In glove mode it is working at some tyms..I need a clear solution for this problem.. Fr several days am having this problem.. Asking in service centers they saying I have touch problems bt it's not true so am not ready to give..I need answer for this.. And I want a solution for this problem.. Kindly reply asap..

Sony Xperia Support
Message 102 of 465
3,656 Views
Message 102 of 465

Re: back,home,minimise button not working

Hi @Rajc7,

 

Welcome to the community.

 

Check out this thread here: https://talk.sonymobile.com/t5/Xperia-Z3-Compact/Sony-z3-compact-xperia-back-and-home-button-not-wor...

 

If nothing there is helping, contact your local support team.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 103 of 465
3,454 Views
Message 103 of 465

Re: Sony z3 compact xperia back and home button not working

The same problem. The same annoyance.

I did the same of the people here, glove mode and others, and I´m looking for the issue with the definitely fix for this problem.

Today my Sony Z3 was updated to 6.0 Marshmallow, and it cannot be resolved.

It´s important to note that when you turn on the phone, you can use others icons in the exactly position of the problems, like the voice assist, unblock and icon to use the camera. All in the same position of the Touch Screen. So, this problem cannot be hardware and there is something occuring with the software.

Then, it seems that the problem is too easy to be fix, for someone who knows about software Android and graphics in applications.

 

Adept
Message 104 of 465
3,446 Views
Message 104 of 465

Re: Sony z3 compact xperia back and home button not working

My wife's phone had the whole right hand side of the screen become unresponsive (on firmware 23.4.A.1.200). Currently still trying to get a working replacement (since the first replacement they provided experienced the random shut down issue - https://talk.sonymobile.com/t5/Xperia-Z3-Compact/Sudden-Death-of-Sony-xperia-Z3-Compact/m-p/1120710#... )

 

My phone - still on firmware 23.4.A.1.200 - has yet to experience any issue with the touchscreen but I fear it won't be long until it rears its ugly head.

 

For those who experienced problems after firmware upgrade, etc - could you try downgrading your firmware to 23.4.A.1.200 to see if it works for you?

 

1. First - do you have the D5833 or D5803 model?

 

2. Go here: http://forum.xda-developers.com/showpost.php?p=66275951&postcount=2028 and download the relevant for your model phone corresponding with firmware 23.4.A.1.200

 

3. Following the steps here: http://www.xperiablog.net/2015/03/17/guide-to-installing-xperia-lollipop-using-xperifirm-and-flashto... (not including the step to download the firmware using Xperifirm) downgrade the firmware on your phone (probably best to backup then reset your phone to factory default before you do so).

 

4. Test to see if the there is still an issue without doing anything beyond the basic inital setup of the phone (just click through it - don't set up any accounts or anything).

 

I just want to know if those who are experiencing issue no longer experience them with firmware 23.4.A.1.200.

 

 

 

One time poster
Message 105 of 465
3,433 Views
Message 105 of 465

Re: Sony z3 compact xperia back and home button not working

Hi, I know this is an old thread but the same thing just happened to my Xperia Z3 compact. I got an update this morning to Marshmallow and the phone bricked. As other people said, the home and back buttons don't work, the factory reset didn't get rid of Marshmallow either but... Surprise, surprise, keeping a finger on the side of the screen where the camera button is seems to make the home and back button working. Which is as funny as terribly annoying, given this was Sony's flagship and now it's completely unusable. So, I kindly ask for a solution, thanks. Sabrina
Inhabitant
Message 106 of 465
3,429 Views
Message 106 of 465

Re: Sony z3 compact xperia back and home button not working

Just changed my screen, it's a digitizer problem.

At first, it seems like a software issue but you'll loose screen area in 3-4 months until you could not tap your pin code anymore and the phone is no more usable.

I hope my new screen will work for more than 10 months...

It's a good phone, but this digitizer problem is really annoying.

Mara

Adept
Message 107 of 465
3,421 Views
Message 107 of 465

Re: Sony z3 compact xperia back and home button not working

It is also possible there is a digitiser issue ( for info about what a digitiser is read this http://www.ebay.com.au/gds/WHAT-IS-A-DIGITIZER-or-LCD-DIGITIZER-/10000000177468630/g.html).

Still, if you only noticed an issue after a firmware update it can't hurt to try rolling back the firmware to see if the problem goes away when you do.
Inhabitant
Message 108 of 465
3,371 Views
Message 108 of 465

Re: Sony z3 compact xperia back and home button not working

The defect is progressing. Now the top 1cm of the screen is unusable, which makes it hard to use google and instagram search functions :-( @Maranui how much did it cost to get the digitizer problem repaired?
Inhabitant
Message 109 of 465
3,369 Views
Message 109 of 465

Re: Sony z3 compact xperia back and home button not working

I've bought my lcd+digitizer here and made the replacement by myself.

http://www.witrigs.com/oem-lcd-with-digitizer-for-sony-xperia-z3-compact-black

Now that screen is ok, camera won't focus anymore after marshmallow update... grrr!

Winking Face 

Apprentice
Message 110 of 465
3,294 Views
Message 110 of 465

Re: Sony z3 compact xperia back and home button not working

Same problem here after marshmallow update. My phone is xperia z3 compact. Disappointed sony user here!!'