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Sony z3 compact xperia back and home button not working

Message 301 of 465
1,822 Views
Message 301 of 465

Re: Sony z3 compact xperia back and home button not working

Hello Ihave the same problem but in experia sony z2 that the upgrade to "6.0.1 Marshmallow" now home button does not work, none of the three below and the action does not work down notifications above is as if the upgrade would cut a piece the screen up and down just have to wait out a new software update see what happens, remove all the phone inside and check the connectors are all clean, water never entered on the phone.

Message 302 of 465
1,818 Views
Message 302 of 465

Re: Sony z3 compact xperia back and home button not working

same problem in experia sony z2 that the upgrade to "6.0.1 now Marshmallow" home button does not work, none of the three below and the action does not work down notifications above is as if the upgrade would cut a piece the screen up and down just have to wait out a new software update see what happens, remove all the phone inside and check the connectors are all clean, water never entered on the phone.io

Message 303 of 465
1,817 Views
Message 303 of 465

Re: Sony z3 compact xperia back and home button not working

I have the same problem and have tried a keyboard with mouse by OTG and everything works perfectly'm sure the touch is well what are the parameters fails software touch
SONY is showing that are sons of bitches
Never go to trust any product SONY

Visitor
Message 304 of 465
1,807 Views
Message 304 of 465

Re: Sony z3 compact xperia back and home button not working

I sell my DSLR camera to buy this z3c high end phone that is more expensive than my camera.. Now after 18 months it is like a trash.. The same problem come to me, i think this is such a bad bad quality if the digitizer is the problem.. But if the update download that caused this, so SONY has to be responsible of this.
I won't buy a thing from you AGAIN!

Apprentice
Message 305 of 465
1,656 Views
Message 305 of 465

Re: Sony z3 compact xperia back and home button not working

I've sent my Z3c to sony service on 26 september for same problem and still waiting for it..Last week i called and asked for infos and they said that are still waiting for replacing parts.... hope they will manage to give it back to me before christmas... meanwhile i use my immortal Nokia N900 that i bought in 2009. I will let u guys know what parts they changed as soon as i will get my z3c back

One time poster
Message 306 of 465
1,638 Views
Message 306 of 465

Re: Sony z3 compact xperia back and home button not working

Same here. Problem appeared today.

One time poster
Message 307 of 465
1,554 Views
Message 307 of 465

Re: Sony z3 compact xperia back and home button not working

@User105
Am a similar problem, but here is case where the screen is working perfectly but the back key, home key and the apps key is not responsive. Only those three keys are not responding when touched. Any solutions to solve those problems
One time poster
Message 308 of 465
1,284 Views
Message 308 of 465

Re: Sony z3 compact xperia back and home button not working

Same Problem: virtual buttons don't works in vertical screen but they work in horizontal screen. Screen it's Ok because in vertical or horizontal when app is opened and buttons are hidden the screen works perfectly. I have tried with safe mode and it is same behaviour.

 

any solution?

One time poster
Message 309 of 465
1,139 Views
Message 309 of 465

Re: Sony z3 compact xperia back and home button not working

Exact same problem, I've downloaded 'Back Button' app from The Play Store which gives you a floating, Back, Home, Apps and Notifications button, they work a treat. I just hope the next update fixes this soon.
Message 310 of 465
1,106 Views
Message 310 of 465

Re: Sony z3 compact xperia back and home button not working

exact the same problem, buttons are not working anymore !

It's a sofware bug from Sony ! Since the screen is touchable in that region.

Also installed the back app as temporaray solution.

When will you fix this bug Sony ? I guess you'll lose a lot of customers with that kind of bugs