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Sony z3 compact xperia back and home button not working

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Enthusiast
Message 351 of 465
2,715 Views
Message 351 of 465

Re: Sony z3 compact xperia back and home button not working


@ninjag wrote:
I had mine replaced under warranty (business contract) yesterday and disabled all updates and only installed the as apps which I really need and it's working fast and perfectly. So good to be back to Android 6 after using my Note 2 with android 4 for a few days.

I've gone into developer mode and I can confirm the touch points go right to the bottom of the screen.

Just before i sent it back even glove mode started to struggle all over the screen so enough was enough.

One thing that caught my eye was Facebook messenger which Facebook forces you to install to be able to message people. It allows the little icon on your home page to move around anywhere. Perhaps some update to this has caused a conflict or corrupted something previously?

Either way, I'm not installing any updates now!!!

Not sure about  Messenger having anything to do with this, as I haven't installed messenger in the longest time and issue still happened to me, in other words, I still have the problem without installing messenger.

One time poster
Message 352 of 465
2,657 Views
Message 352 of 465

Re: Sony z3 compact xperia back and home button not working

Hi everyone

My Z3 Compact has suddenly developed this fault, I have sent it off to the repair centre today as the warranty expires at the start of March.

I will let you know what they say.
Learner
Message 353 of 465
2,639 Views
Message 353 of 465

Re: Sony z3 compact xperia back and home button not working

bang on my 24 month contract finishing and my navigation buttons stopped working

 

there was a software update on 19th january - this might have caused it...but the phone is now

pretty useless without being able to navigate

 

mine is an xperia compact z3 build 23.5.A.1.291  Version 6.0.1.

 

any advice please ?

Learner
Message 354 of 465
2,635 Views
Message 354 of 465

Re: Sony z3 compact xperia back and home button not working

i have an altrnative fix, download the app 'back button'- it provides you with 4 on screen buttons which will keep you going..not great but works fine....sony not bothered are they...won't buy again.

Enthusiast
Message 355 of 465
2,631 Views
Message 355 of 465

Re: Sony z3 compact xperia back and home button not working


@z3newbie wrote:

bang on my 24 month contract finishing and my navigation buttons stopped working

 

there was a software update on 19th january - this might have caused it...but the phone is now

pretty useless without being able to navigate

 

mine is an xperia compact z3 build 23.5.A.1.291  Version 6.0.1.

 

any advice please ?


My whole screen is pretty useless by now (started with top part, followed by middle left, then back button), as only a small part of it is responsive.

I used to do fine just with the shake notification app, but now I can't use my screen, I'm using a USB OTG cable (micro usb male to usb female) to attach a mouse, or you may use a wireless or a bluetooth mouse. Only when you're outside you really can't use a mouse on your phone can you.

Learner
Message 356 of 465
2,360 Views
Message 356 of 465

Re: Sony z3 compact xperia back and home button not working

Had an email from the Sony repair centre today saying my phone is on its way back to me. I have asked on live chat and they said the phone has been repaired and when I asked what the repair was they told me there will be a report in with the phone of what they have done.
Visitor
Message 357 of 465
2,328 Views
Message 357 of 465

Notification bar

Good day, my name is Carmen

My Xperia Z3 Compact has developed a fault. It has not been near liquid and it has not been dropped. This is the second major fault. One and a half years ago I had a battle (via Consumer council) to have my brand new phone replaced due to an audio problem with calls. It was replaced however, so this instrument is only one and a half years old. Suddenly, the notifications will not drag down and the back and home functions no longer operate. I have to restart my phone to change from one app to another. Clearly the phone is rendered inoperable. I am unable to upgrade my cellular contract with my provider until April. What do you suggest I do please?

Learner
Message 358 of 465
2,275 Views
Message 358 of 465

Re: Sony z3 compact xperia back and home button not working

Received my phone back from the service centre today, they have replaced the screen and case and it is working as good as new.
Message 359 of 465
1,910 Views
Message 359 of 465

Re: Sony z3 compact xperia back and home button not working

Hi My z3 compact .. no issues for 2 years since Ive had the phone. I Stopped using the device After I upgraded to a new device. Yesterday I switched the phone on [ prior to the last switch off , the device was reset to factory defaults ] and below is what happened.

 

•Phone turned on fine, everything working as normal.

•Phone connected to my wifi network

•OTA update identified, downloaded and prompted for update.

•Device Updated

•After the reboot and android upgrade, the notification area and home button touch screen area not functional. Area in-between working fine.

•Attempted a software repair via xperia companion, went through successfully however issue still persists.

•As phone is now at the setup wizard, I am unable to go any further as the 'next' option is in the effected zone of the touchscreen

•The phone was provided by Vodafone UK, however has been officially made sim free after obtaining the unlock code from Vodafone UK.

 

 

The worst bit of this whole scenario is that after checking the phone I would have been on my way to sell this phone to computer exchange [ uk.webuy.com ]

 

Sony must take ownership of this issue and provide a resolution.

vkp
One time poster
Message 360 of 465
1,631 Views
Message 360 of 465

Re: Sony z3 compact xperia back and home button not working

I have been facing the same problem for several months now. The problem has increased beyond the point of tolerance now.

Besides the top and bottom 1 cm non-responsive areas, a few mm above the bottom buttons area also no longer respond to touch. From last week, several spots in the main area of the screen have become unresponsive!

I have done the whole thing - software repair, factory reset....and am now stuck with a new problem - 

One particular screen, during setup, does not rotate. And the NEXT button appears int he unresponsive area. So, now, I have a completely useless phone, factory reset, software repaired, that will not progress past the setup screen!

 

The phone has never been dropped or had water/liquids anywhere near it!

HELP!!!!!!