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Sony z3 compact xperia back and home button not working

One time poster
Message 311 of 465
2,042 Views
Message 311 of 465

Re: Sony z3 compact xperia back and home button not working

Thanks, I know this is a fix rather than a cure but it really helped me out today Slightly smiling Face

Apprentice
Message 312 of 465
2,024 Views
Message 312 of 465

Re: Sony z3 compact xperia back and home button not working

I've sent my z3c to sevice on 26 september for same problem and they confirmed that is a hardware problem and not software...Anyway my z3c was unable to fix and dunno why but 2 days ago i recived the new sony x compact instead and i accepted the deal.So for u guys hurry up to send the phone in service if its still under the warranty because no software update will repair ur phones! Good luck all 

One time poster
Message 313 of 465
1,831 Views
Message 313 of 465

Re: Sony z3 compact xperia back and home button not working

Same issue here...it's clear software problem!!! I sent it to service and tell me touchscreen problem(150euro). They looking for idiots!!!

I ve only waiting for update or root the phone... This is SONY support!!! NEVER Sony products again

One time poster
Message 314 of 465
1,781 Views
Message 314 of 465

Re: Sony z3 compact xperia back and home button not working

Hi all !

 

I began experiencing this problem some days ago.

I spent some time online and found something that did the trick for me.

When you go through the update process, it's mandatory to do a factory reset.

If not, there is a bug affecting the marshmallow update process so the phone think

you are always achieving  the setup wizard, and try to keep the softkeys off.

 

FIRST:

-> swipe the notification bar and press your user account icon. 

-> press on the "Guest" icon to enable someone to use your phone (desktop change to it's default settings)

-> swipe the notification bar again, press user account icon and press your user icon (Host) to come back to your session.

-> Now, the softkeys are working (for me indeed)!

 

SECOND:  if you can use adb, do a :

adb shell am start -n com.google.android.setupwizard/.SetupWizardTestActivit

 Click through the wizard and the issue will disappear.

 

see ya (and sorry for my bad language...)

 

PS: I've tried to force_close and disable some process running in applications in relation with I told.

I've disabled "Configuration assistant" or something like this in english and "configuration guide".

My softkeys are working wonderfully well...

Learner
Message 315 of 465
1,776 Views
Message 315 of 465

Re: Sony z3 compact xperia back and home button not working

I've had the exact same issue as everyone here but was lucky enough that my phone was still under warranty.

 

I sent it in to the repair centre (third party, non-Sony) and got a new/refurbished phone back a couple of weeks later which works perfectly.

 

Not a lot of info on the repair document unfortunately, but it's nice to have a working phone back again Neutral Face

Learner
Message 316 of 465
1,661 Views
Message 316 of 465

Re: Sony z3 compact xperia back and home button not working

Just to add that you have another customer experiencing this problem: Android 6.0.1 Sony Xperia Z3 Compact (4 months old) Symptoms: No notifications (email, text, calls) Only the virtual back button is working Quick settings (swipe from top) not working This happened following a software update last night.
Highlighted
Enthusiast
Message 317 of 465
1,641 Views
Message 317 of 465

Re: Sony z3 compact xperia back and home button not working


@#ikr2 wrote:
Just to add that you have another customer experiencing this problem: Android 6.0.1 Sony Xperia Z3 Compact (4 months old) Symptoms: No notifications (email, text, calls) Only the virtual back button is working Quick settings (swipe from top) not working This happened following a software update last night.

Really?

Just 4 months in use and got the problem already? Very doubtful it has to do with the hardware if it is that new, right?

Thanks for sharing, that is good to know, because I have been wondering how new units are faring.

Learner
Message 318 of 465
1,566 Views
Message 318 of 465

Re: Sony z3 compact xperia back and home button not working

Sorry, - it is a Z5 Compact

Visitor
Message 319 of 465
1,544 Views
Message 319 of 465

Re: Sony z3 compact xperia back and home button not working

Tried noursbleu's FIRST option of creating Guest account - didn't work on my phone Slightly frowning Face

Learner
Message 320 of 465
1,501 Views
Message 320 of 465

Re: Sony z3 compact xperia back and home button not working

Tried guest account and tried Nova Launcher. Neither worked and the Nova Launcher left my phone in a loop failing to launch the set-up wizard. In the end I had to factory reset my xperia z5 compact. It seems to be working OK now.