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2015-10-09 03:54 PM
2015-10-09 04:09 PM
Please, first run a backup of the device information as explained here. Then perform a system repair using PC Companion orBridge for MAC. The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP. Keep us updated please, I´m at disposal for any question.
2015-10-10 03:11 AM
2015-10-10 03:46 AM
Ok, please keep us updated, I'm at disposal for any question.
2015-10-10 10:43 AM - edited 2015-10-10 10:44 AM
Hi @xavinux !
Im facing similar issue as @User105.
Had been using Z3 comapact for a year.
After the recent update, the Back button and Drop-down Noification do not respond.
Had tried ran a backup, followed by PC Companion -Support Zone (by clicking on blue link: Repar phone/tablet).
But issue does not resolve.
Had also tried 'touch screen diagnostics' using Xperia Diagnostics app, nothing wrong with the touch screen.
But Back button and Drop-down Noification are still not working.
Appreciate you could advice!
Thanks in advance!
2015-10-10 11:08 AM
2015-10-10 03:56 PM
2015-10-10 11:59 PM
Hi @User105 @hue899
Please, can you tell me which version of Android OS and the software update number your have installed on your device?
2015-10-11 12:50 AM