Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2015-11-17 12:49 AM
Thanks Tazo, that fixed mine up, for the most part.
Unlike others the screen isn't dirty or loose as mine is in a solid case (Love Mei brand) and hasn't left it since I bought it about 4 months ago.
I do think it's a software problem as the fix isn't perfect but is far better than trying to get the screen to show. There is a delay in it going from black to appearing. Sony really needs to sort out it's software issues, I almost went to buy a Samsang Galaxy, and I think I might go back to them with my next phone in a few years time. Something like this should had been a pirority and fixed immediately, not allowed to persist for this long.
2015-11-21 12:15 AM
2015-11-30 06:50 PM - edited 2015-11-30 06:51 PM
I have the same problem too. Neznamnista how did you glue it? My screen seems to be loose too.
I am also struggling with this black screen during calls, I know two other people with the same type of phone and problem.
I hate this phone. I wanted to buy a great phone, but this one is worse than any others I have had before.
2015-12-02 07:25 PM
2015-12-03 09:18 AM
I can tell you this problem started after the most recent update !
I have tried doing tests of all my sensors, formatted the phone, went to the companion app and installed the update again.
Did everything and the problem still exists !
They screwed up the latest update ! thats for sure !
2015-12-16 07:52 PM
2016-01-01 05:22 PM
2016-01-03 07:48 PM
HI ive had ths problem myself. nothing different has happened but i've had the phone a month or so and it happended after a couple of weeks. really strange but it is okay if its plugged in charging when im on a call. even tried then whilst on a call plugging in the charger and straight away the screen came back up. i thought it was because it was low battery but i never have this problem when im rung. try and see if it stops if you put the charger in whilst you are on a black screen and see if that works. x not a definate fix but it may help sony figure out why its happening. not happy though when im paying rather a lot of money for this phone and it doesnt work as well as my z which i am debating on going back to
2016-01-07 10:11 AM