account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Screen goes black when making a call

Visitor
Message 11 of 279
34,800 Views
Message 11 of 279

Re: Screen won't light up during calls Z3 Compact

my screen wont light up when making and receiving calls, so cant even discontinue call afterwards, help1

Visitor
Message 12 of 279
34,798 Views
Message 12 of 279

Re: Screen won't light up during calls Z3 Compact

NOTHING TO DO WITH THE SENSOR, CANNOT EVEN STOP CALLS WHEN IVE DIALLED THEM

Moderator
Message 13 of 279
34,793 Views
Message 13 of 279

Re: Screen won't light up during calls Z3 Compact

I have moved your posts in a new topic. Check if the same occurs in safe mode:

https://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 14 of 279
34,780 Views
Message 14 of 279

Re: Screen goes black when making a call

cheers for that, held the power key and volume key up til it vibrated 3 times then turned phone back on, seems to have done the trick and save me a journey into town to get it sorted!

Message 15 of 279
34,752 Views
Message 15 of 279

Re: Screen goes black when making a call

I can tell you this problem started after the most recent update !

I have tried doing tests of all my sensors, formatted the phone, went to the companion app and installed the update again.

Did everything and the problem still exists !

They screwed up the latest update ! thats for sure !

One time poster
Message 16 of 279
34,627 Views
Message 16 of 279

Re: Screen goes black when making a call

Twisting a cotton wool bud into the sensor to the left of the top speaker worked for me. It seems to be very suseptible to dirt. Easy fix for me.

Message 17 of 279
34,587 Views
Message 17 of 279

Re: Screen goes black when making a call

**bleep** **bleep** !

That worked ! cleaning using an ear bud worked !

Learner
Message 18 of 279
34,574 Views
Message 18 of 279

Re: Screen goes black when making a call

I am recently facing this problem and I have no solution to this. I tried everything on the forum yet no luck. I don't have screen guard on my screen. Did soft reset too. Upper volume button + power button. No luck. Please help. Don't expect such thing from Sony atleast. This problem is surfaced since 2 days
Moderator
Message 19 of 279
34,572 Views
Message 19 of 279

Re: Screen goes black when making a call

@Hardiksr A 3rd party app might have messed your settings. Go to settings-apps-all,scroll down to InCallUI and tick show notifications.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 20 of 279
34,565 Views
Message 20 of 279

Re: Screen goes black when making a call

Did the incallUI thing. Still doesn't work. Am Dam pissed off with this Sony thing. Atleast 1000 ppl facing same problem. Tried cleaning the sensor with ear bud too...