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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Screen goes black when making a call

Visitor
Message 281 of 286
244 Views
Message 281 of 286

Re: Screen goes black when making a call

I used a plastic protector on my screen

Emperor
Message 282 of 286
236 Views
Message 282 of 286

Re: Screen goes black when making a call

@664709750 

 

remove it and see if you experience the same issue




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 283 of 286
232 Views
Message 283 of 286

Re: Screen goes black when making a call

Hi

 

I got rid of my Sony M4 Aqua when my provider had sent it back to me twice, saying

a)     We've found the fault

b)     There IS no fault

c)      The fault has been fixed

 

ALL of the above was rubbish.  I even took it to the Virginshop, they had it for 2-3 hours, reset the phone to factory settings, performed all sorts of Hogwarts stuff on it, and as she handed it to me...the screen went black!!

I have now got a better provider and a much better and TRUSTWORTHY phone!!

Regards

Phil

One time poster
Message 284 of 286
180 Views
Message 284 of 286

Re: Screen goes black when making a call

I can't find the Diagnostics in About Phone. Please assist.

Highlighted
Inhabitant
Message 285 of 286
171 Views
Message 285 of 286

Re: Screen goes black when making a call

Hi

 

Hope these help;

 

The Xperia™ Diagnostics application can test a specific function or run a full diagnostic test to check if your Xperia™ device is working properly.

Xperia™ Diagnostics can:
  • Assess potential hardware or software issues on your Xperia™ device.
  • Analyse how well applications perform on your device.
  • Log the number of dropped calls during the previous ten days.
  • Identify installed software and provide useful details about your device.

 

To run a diagnostic test
  1. From your Home screen, tap Icn sony home apptray normal.
  2. Find and tap Settings > About phone > Diagnostics.
  3. Swipe to the TEST tab and select a test from the list.
  4. Follow the instructions and tap YES or NO to confirm if the feature works.
  5. Tap Done.

 

Tip

The Diagnostics application is pre-installed on most Android™ devices from Sony. If the Diagnostics option is not available under Settings > About phone or from the Tools menu in the Support application, you can download a light version using the Play Store™ application.

One time poster
Message 286 of 286
76 Views
Message 286 of 286

Re: Screen goes black when making a call

It did the trick for me too. I should have tried it sooner, i work in construction, so loads of dust.