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2017-10-15 06:52 PM - last edited on 2017-10-16 09:54 AM by alexdon
Thanks for your message.
I got so sick and tired of the thing that I bought myself out of my Virgin Mobile contract, gave the phone away and opted for an iPhone with EE. Result; happiness! In conclusion; (a) I would never go back to, or recommend, Virgin Mobile. Appalling online service, and even the staff in the shop couldn't fix the phone. (b) EE have been brilliant and, because they have proper shops with decent staff, I can just go in and get anything sorted straightaway.
2018-01-07 01:04 AM
Hi. when i make or receive a call, the screen goes black but I can still hear the person however can not use the keypad or disonnect the call.
2018-01-10 10:45 AM
I've also had the same problem a partial solution is in your phone settings, I think in the "ease of access" tab you can make the on/off button used to hang up the phone, it's not a full fix but it helps
2018-01-16 07:33 PM
My screen was broken and I ordered a new one on Ali Express.
After I installed it I had the same problem.
Later on I talked with a man from a phone repairshop and he told me it was a sensor problem.
It can be 2 things
1e. The problem is that the glas of your screen in front of the (proximity) sensor is to light.
Solution: make the glas in front of the sensor dark with a black marker.
2e. there is light leaking between your screen and the side of the phone near the sensor.
Solution: close this space with gleu or somthing
2018-03-16 04:30 AM
I m using xperia z5 bond, bought in 2017, now (2018) experiencing same blackout problem. I just realize this problem exist since 2015 from the blog. No solution yet by sony???! I like this phone, but now its getting annoying. I've tried the suggestions, even do factory reset, nothing works. Frustrated!
2018-03-29 05:34 PM
I have one of Sony's own cases.This case should let me operate the phone with the case closed but all it does is make the screen go black and unresponsive when closed.I solved the problem by opening case when I made calls.
Hope this helps