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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Screen goes black when making a call

Rookie
Message 181 of 305
1,209 Views
Message 181 of 305

Re: Screen goes black when making a call

I have a glass screening protektor
One time poster
Message 182 of 305
1,182 Views
Message 182 of 305

Re: Screen goes black when making a call

Hi.

I tried The proximity sensor and it didnt work. I covered The whole Phone and it didnt stop to vibrate, which it said it would if The sensor was operating. How Will I procede from now?
One time poster
Message 183 of 305
1,128 Views
Message 183 of 305

Re: Screen goes black when making a call

I may have found something of interest for all of us having the black screen issue.
I've downloaded 360 security app.
It seems to have sorted the issue today if it changes I'll let you all know.

B
One time poster
Message 184 of 305
1,051 Views
Message 184 of 305

Re: Screen goes black when making a call

Hey don't know if it's the same problem but my screen goes black too, but I noticed the screen sensors touch pad may look like it's flush to the phone but the glue has separated so the screen is not fully connected. When I pushed down on the corner the black screen went and I could use it like normal. I would maybe give your self a call then press around the edge of the screen to see if anything happens, if it does then you may need to either reheat the glue and push it down or replace the sensor. Hope this helps.

Just realised that someone has already notices the problem and added extra glue on page 18.
Message 185 of 305
1,028 Views
Message 185 of 305

Re: Screen goes black when making a call

You are right i Just maket a little pressure on the screen and ear proximity started working.
Message 186 of 305
1,024 Views
Message 186 of 305

Re: Screen goes black when making a call

Can you describe or sent A Photo where you have applied the glue? Please!!!

One time poster
Message 187 of 305
883 Views
Message 187 of 305

Re: Screen goes black when making a call

I can confirm that pushing down the top-left corner mitigates the problem completely. It can be domenstrated during proximity-sensor self-test.

The top-left corner is not glued down properly or something, but the top-left corner of the screen is separated from the phone's body.

One time poster
Message 188 of 305
637 Views
Message 188 of 305

Re: Screen goes black when making a call

Update the android to 6.01 and the screen blank... Because not in guaranteee period anymore , the sony service center would charge me if it need to be fix by them... 

What a horrible service from sony...

This would be my last time of buying sony cellphone after several time have many dissapointment case. Eg fixing screen for z3 cost 200$... Omg the phone price now isnt more than 180$.. 

 

Highlighted
One time poster
Message 189 of 305
559 Views
Message 189 of 305

Re: Screen goes black when making a call

Hi, same issue on my Z5. Did the test(earspeaker) and noticed it was constantly vibrating. Investigated further and found screen and covers were dirty. A good wash sorted it out. Thanks.

One time poster
Message 190 of 305
520 Views
Message 190 of 305

Re: Screen goes black when making a call

Hi dears

To solve the problem of black screen during calls:

go to Setting => Display => Tap to wake up => Disable it.