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2016-12-09 11:42 PM
2016-12-11 01:39 PM - edited 2016-12-11 01:45 PM
Hi, I'm Daniel. I'm having the same issue as everyone else. I don't have any screen protectors, the screen is actually coming away from the phone in the top left corner but I've pressed it back into place. I have a case for the phone but the issue occurs whether the phone is in the case or not. I've tried the ear proximity test but that does nothing. I have no idea what I'm supposed to do to try and fix this.
2016-12-12 06:10 PM - last edited on 2016-12-12 06:34 PM by alexdon
People! I was also having this issue with my Z5 and I found an app that corrected it! Even with my screen protector! I used a recalibration app, called "Redefinir Sensor de Proximidade" (Brazilian portuguese), from Mobile Direction (developer) I found it on the Play Store and recalibrated the proximity sensor. Done! No more black screening! Hope you can solve this problem too, people! Good luck!
2016-12-17 09:07 AM
I had the same problem with the dark display on my 1.5 years old Sony Xperia Z3 Compact. Reading the forum
I tested the proximity sensor (Menu > Settings > About phone > Diagnostics > Test Device > Tap Ear Proximity) and it worked, BUT REVERSE WAY: ON when you do nothing, and OFF when you touch the upper edge of the display.
I noticed, the upper left edge of the display moved from the phone body in about 1-2mm. I twisted the whole phone body and the display lighted on (the sensor worked proper way). In not twisted position the display was dark (sensor worked reverse way).
I decided the sensor read the distance between the moving display and the phone body as an object (ear) and darken the display.
I glued the display to the phone body whit a drop of superglue and - BINGO - it started working proper way.
2016-12-17 11:33 PM
2016-12-20 01:07 AM
help! my phone just started doing this today and now I cannot make calls. I have had it for about two or three months in a protective case with no issues previously.
I ran the diagnostic test and this is what happens - the notification vibration goes on immediately and never shuts off. i tested with my phone cover on and off. It was the same both times.
What do I do now???
2016-12-21 03:10 AM
2016-12-24 05:31 PM
2016-12-25 07:08 PM