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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Ringtone volume locked at 0

One time poster
Message 11 of 32
5,597 Views
Message 11 of 32

Re: Ringtone volume locked at 0

Solution:

 

This is caused by headphones screwing up volume.

 

1) Connect headphones (mine was blu-tooth) 

2) Play Music

3) Adjust music volume (you will see the slider pop up) Hit the "BELL" symbol - now you can adjust your ringtone volume.

4) Switch back to music volume.. and don't ever change the ringtone volume while listening to music ever again!!!

 

You might be able to just plug in headphones and adjust it right away, but this worked for me. 

 

Source: Been trying to figure it out for about a week after a workout in the gym, and I accidently changed my ringer volume to zero while trying to adjust my music volume.. 

One time poster
Message 12 of 32
5,573 Views
Message 12 of 32

Re: Ringtone volume locked at 0

Hmm. I had the same problem and fixed it as so:

 

- Press the volume up key: the volume won't increase but the notification will show

- Drag the volume slider up on the notification. Now you'll have volume!

 

Software bug perhaps?

One time poster
Message 13 of 32
5,442 Views
Message 13 of 32

Re: Ringtone volume locked at 0

VerseChorusCurse's suggestion worked for me.

The fact that it is impossible to change the ring volume when it is set to zero is definitely a software bug in my opinion.

I suspect that I might have set it to zero by mistake when changing the volume of sound on a manual video, even though that would be strange – sound on a video should be a completely different control; anyhow thanks for the suggestion!

One time poster
Message 14 of 32
5,361 Views
Message 14 of 32

Re: Ringtone volume locked at 0

I have found that resetting the device works for me. I am sure that it is probably an after-effect of using headphones.
One time poster
Message 15 of 32
5,201 Views
Message 15 of 32

Re: Ringtone volume locked at 0

Hi. I have this problem all the time on the xperia Z ultra. It appears to be linked to media volume as I have this set to 0. Upon exiting a game or media app my ring volume will reset to 0 and will be greyed out.

My 'fix' is to turn up the volume using the side buttons once I finish a game. Sometimes even this does not work, however if I go home screen and try again it generally will at this point.
Learner
Message 16 of 32
5,096 Views
Message 16 of 32

Re: Ringtone volume locked at 0

I experienced same issue on my z1 today, I resolved it by pressing volume up button and then pressing bell icon on left most side. Grey bar turned on.
One time poster
Message 17 of 32
5,058 Views
Message 17 of 32

Re: Ringtone volume locked at 0

It works. By pressing volume up button and then press bell icon. 

 

thank you..

 

Visitor
Message 18 of 32
4,970 Views
Message 18 of 32

Re: Ringtone volume locked at 0

I believe it's to do with the smart connect app. I've only had this several weeks and it's bn fine. I had issue with ringer volume but cld adjust media sounds with side buttons. I noticed smart connect wasn't active so activated and works as normal. Probably can delete if not used
One time poster
Message 19 of 32
4,916 Views
Message 19 of 32

Re: Ringtone volume locked at 0

Had the same problem and this solved it !

One time poster
Message 20 of 32
4,656 Views
Message 20 of 32

Re: Ringtone volume locked at 0

Hello this worked on my z2, press the volume button, then click on the bell icon that comes up, cycle through and it should be fixed, let me know if it works.