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2016-06-04 05:04 PM
2016-07-17 06:23 PM
2016-11-04 01:49 PM
I found that when this happened to me after an update, the phone had set itself to alarm sound only. By hitting the down volume button, the option appeared to reset the ringtone sound. I ok'd it and it was back to normal.
Hope this helps.
2016-12-03 08:45 AM
2017-01-06 01:55 PM
One suggestion worked for me. Play the music and press Volume Up Key, on volume bar right side, click the Bell icon and now you can increase the ringer volume from there.
Strange though that the Sony Support always try to suggest Hard Reset rather than troubleshooting.
2017-03-10 08:48 PM
The 'Do Not Disturb' fix worked for me on my XZ. Definitely a software bug but at least I have an easy fix that doesn't involve reset.
2017-03-13 04:26 PM
First, I have to admit that I was embarrassed when I discovered the solution to this problem, for my phone. I read all the recommended solutions and nothing seemed to work for me. Just as I was about to use the PCC solution, I "accidentally" flipped the switch on the side of my phone and, voila!, the ringer was working again. I must have inadvertently flipped that button. So, before you try anything drastic, check that the ringer button, on the side of your phone, is flipped to the on position.
Dr. Robert Green
2017-06-25 09:49 PM
Thank you... Using the finger on screen method worked for me. It wasn't headphones as I haven't used them. Many thanks :-)
2017-08-16 05:18 PM
Just ran into the same problem and come across your question. While reading through the answers, none of which I likes I was fiddling with the phone.
Used the volume controls on the right hand side to increase the volume, and the ringer volume control came back on. Seems stupid but that did the trick. Hope it works for you.