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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Ringtone volume locked at 0

One time poster
Message 21 of 33
1,569 Views
Message 21 of 33

Re: Ringtone volume locked at 0

I had the same problem, managed to solve it, but couldn't know what caused it. This is how it worked with me. When you press the side volume buttons, you get the ringer volume screen with the volume locked at Zero. Drag the slide indicator to the right with your finger. It should move, stop once you reach your desired volume.
One time poster
Message 22 of 33
1,507 Views
Message 22 of 33

Re: Ringtone volume locked at 0

My phone was on do not disturb, when I cancelled that the slider moved again... Hope it helps somebody
One time poster
Message 23 of 33
1,389 Views
Message 23 of 33

Re: Ringtone volume locked at 0

I found that when this happened to me after an update, the phone had set itself to alarm sound only. By hitting the down volume button, the option appeared to reset the ringtone sound. I ok'd it and it was back to normal.

Hope this helps.

One time poster
Message 24 of 33
1,336 Views
Message 24 of 33

Re: Ringtone volume locked at 0

This is what happened to me:
I have a silent mode from 8pm to 8am and turned off my phone at midnight and turned it on after 8am. I was unable to change volume because it was stuck in silent mode and it was not possible to turn silent mode off, so I moved the end of silent mode (1min from actual time) and waited and then it deactivated and everything worked fine again.
One time poster
Message 25 of 33
1,265 Views
Message 25 of 33

Re: Ringtone volume locked at 0

One suggestion worked for me. Play the music and press Volume Up Key, on volume bar right side, click the Bell icon and now you can increase the ringer volume from there.

 

Strange though that the Sony Support always try to suggest Hard Reset rather than troubleshooting.

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Message 26 of 33
1,192 Views
Message 26 of 33

Re: Ringtone volume locked at 0

TANKS FOR HELP. ITS WORK

Spoiler
Slightly smiling Face:smileysmileythumbsup:
One time poster
Message 27 of 33
1,138 Views
Message 27 of 33

Re: Ringtone volume locked at 0

The 'Do Not Disturb' fix worked for me on my XZ. Definitely a software bug but at least I have an easy fix that doesn't involve reset.

Highlighted
One time poster
Message 28 of 33
1,093 Views
Message 28 of 33

Re: Ringtone volume locked at 0

First, I have to admit that I was embarrassed when I discovered the solution to this problem, for my phone. I read all the recommended solutions and nothing seemed to work for me. Just as I was about to use the PCC solution, I "accidentally" flipped the switch on the side of my phone and, voila!, the ringer was working again. I must have inadvertently flipped that button. So, before you try anything drastic, check that the ringer button, on the side of your phone, is flipped to the on position.

 

Thanks

Dr. Robert Green

Message 29 of 33
955 Views
Message 29 of 33

Re: Ringtone volume locked at 0

Thank you... Using the finger  on screen method worked for me. It wasn't headphones as I haven't used them. Many thanks :-)

 

One time poster
Message 30 of 33
783 Views
Message 30 of 33

Re: Ringtone volume locked at 0

Just ran into the same problem and come across your question. While reading through the answers, none of which I likes I was fiddling with the phone.

 

Used the volume controls on the right hand side to increase the volume, and the ringer volume control came back on. Seems stupid but that did the trick. Hope it works for you.

 

Cheers