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Mobile World Congress 2019

Sonys Press conference from MWC took place this monday
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Restore from Z1 backup to Z3 Compact

Regular
Message 1 of 8
515 Views
Message 1 of 8

Restore from Z1 backup to Z3 Compact

Hi, I week ago i change from a Z1 to a Z3 Compact. The cause was a malfuncion on the motherboard. Now, I try to restore the backup from the Z1 to the Z3 C, but this last one don't read the file in the microSD card. I am able to read from the computer the files of the backup from the SD but it can't read any file: no pictures, no songs, NOTHING (It says that the format isn't readable .

So, how can I open the files, to be able to copy them on the new phone, or how can Z3 C read the files so it can restaure correctly.

 

Thank you for your help

7 REPLIES 7
Highlighted
Adept
Message 2 of 8
509 Views
Message 2 of 8

Re: Restore from Z1 backup to Z3 Compact

Can it be opened using PC Companion

If so, you can use the Xperia transfer function in PC Companion and transfer from the backup to your new phone

Emperor
Message 3 of 8
500 Views
Message 3 of 8

Re: Restore from Z1 backup to Z3 Compact

@Tynyz

 

Have you checked your computer for the music and photo files? I'm sorry to say this but the back up made with the Z1 won't work on the Z3 Compact




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 4 of 8
468 Views
Message 4 of 8

Re: Restore from Z1 backup to Z3 Compact

Yes I realize that but even the PC can't read the files, I'm looking for some way to open the files.
Emperor
Message 5 of 8
451 Views
Message 5 of 8

Re: Restore from Z1 backup to Z3 Compact

@Tynyz

 

Just to be certain, which files are you trying to open and which files do you see?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 6 of 8
436 Views
Message 6 of 8

Re: Restore from Z1 backup to Z3 Compact

I want to open the files made by Z1's backup app, so I can copy them to the new phone. At least not lose the pictures.
Regular
Message 7 of 8
378 Views
Message 7 of 8

Trouble with Restoring Files Z1

Hi, before I had a Z1, it broke down, now I have a Z3c. Before the Z1 died, I made a backup with the app directly from the phone. Now, those files can't by read by any devise (no Pc or Z3c). So I just want to be able to read those "encrypted" files, mostly the media files.
Moderator
Message 8 of 8
358 Views
Message 8 of 8

Re: Trouble with Restoring Files Z1

You already created a thread here. Why would you create another?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.