account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Push notifications dont work properly

SOLVED
Regular
Message 1 of 19
6,091 Views
Message 1 of 19

Push notifications dont work properly

Hello! Ive got a problem with my push notifications on incoming messages in Whats App, Hangouts, mail applications.
I do not receive any notification either when z3 is in sleep mode or active. Moreover, i only receive new messages when i open respective application. Even if i have it running but not active at the moment, i dont receive any notifications unless i switxh to the app and check a chat or inbox manually. Please help solve the issue.
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 6 of 19
9,410 Views
Message 6 of 19

Re: Push notifications dont work properly

In this case,there might be a problem with your APN settings. See this topic:

https://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Sony-Xperia-Z1-push-notifications-problems/m-p/522571#M...



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

18 REPLIES 18
Moderator
Message 2 of 19
6,084 Views
Message 2 of 19

Re: Push notifications dont work properly

Do you have stamina mode enabled?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Regular
Message 3 of 19
6,075 Views
Message 3 of 19

Re: Push notifications dont work properly

No, its disabled
Moderator
Message 4 of 19
6,067 Views
Message 4 of 19

Re: Push notifications dont work properly

Does this occur for mobile data only or both wifi and mobile data?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Regular
Message 5 of 19
6,033 Views
Message 5 of 19

Re: Push notifications dont work properly

Have just checked it - only when using mobile data. When using wifi, everythings alright
Moderator
Message 6 of 19
9,411 Views
Message 6 of 19

Re: Push notifications dont work properly

In this case,there might be a problem with your APN settings. See this topic:

https://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Sony-Xperia-Z1-push-notifications-problems/m-p/522571#M...



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Regular
Message 7 of 19
6,019 Views
Message 7 of 19

Re: Push notifications dont work properly

Tried the solution, reinstalled apn settings as suggested in the post (settings-more-internet settings), but the problem still persists
Moderator
Message 8 of 19
6,015 Views
Message 8 of 19

Re: Push notifications dont work properly

Strange.Can you try if the same occurs in safe mode with hangouts?

https://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Regular
Message 9 of 19
5,996 Views
Message 9 of 19

Re: Push notifications dont work properly

Sorry, checked it again - now everything works fine, thank you!
Moderator
Message 10 of 19
5,957 Views
Message 10 of 19

Re: Push notifications dont work properly

Great, anytime.


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.