account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Outlook app problem

SOLVED
Visitor
Message 1 of 5
1,879 Views
Message 1 of 5

Outlook app problem

Hi All.  Is anyone else having trouble with the Outlook App?  I keep having to reboot the phone to establish connection to sync the email.  I have it on push email and it worked fine with previous iteration of KitKat on Samsung Galaxy S4 mini.  Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 4 of 5
2,932 Views
Message 4 of 5

Re: Outlook app problem

If you are having connection whilst trying to use the Outlook app, then yes, I would still suggest clearing the app data from this application.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
1,859 Views
Message 2 of 5

Re: Outlook app problem

Hi kismo,

 

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

This could be an app issue, try clearing the data for this app and then trying to use it. 

 

Note: this will remove the current email address attached to it.

 

Menu > Settings > Apps > All > Outlook app > Clear Data

 

let us know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Adept
Message 3 of 5
1,850 Views
Message 3 of 5

Re: Outlook app problem

Do you mean the Microsoft outlook.com app?

I use it on regular basis without problems ...

Sony Xperia Support
Message 4 of 5
2,933 Views
Message 4 of 5

Re: Outlook app problem

If you are having connection whilst trying to use the Outlook app, then yes, I would still suggest clearing the app data from this application.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 5 of 5
1,790 Views
Message 5 of 5

Re: Outlook app problem

Thanks. This seems to have worked.