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Outlook app problem

SOLVED
Visitor
Message 1 of 5
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Message 1 of 5

Outlook app problem

Hi All.  Is anyone else having trouble with the Outlook App?  I keep having to reboot the phone to establish connection to sync the email.  I have it on push email and it worked fine with previous iteration of KitKat on Samsung Galaxy S4 mini.  Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 4 of 5
3,018 Views
Message 4 of 5

Re: Outlook app problem

If you are having connection whilst trying to use the Outlook app, then yes, I would still suggest clearing the app data from this application.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
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Message 2 of 5

Re: Outlook app problem

Hi kismo,

 

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

This could be an app issue, try clearing the data for this app and then trying to use it. 

 

Note: this will remove the current email address attached to it.

 

Menu > Settings > Apps > All > Outlook app > Clear Data

 

let us know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Adept
Message 3 of 5
1,936 Views
Message 3 of 5

Re: Outlook app problem

Do you mean the Microsoft outlook.com app?

I use it on regular basis without problems ...

Sony Xperia Support
Message 4 of 5
3,019 Views
Message 4 of 5

Re: Outlook app problem

If you are having connection whilst trying to use the Outlook app, then yes, I would still suggest clearing the app data from this application.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 5 of 5
1,876 Views
Message 5 of 5

Re: Outlook app problem

Thanks. This seems to have worked.