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Tips & Tricks

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Not receiving SMS or phone calls when wifi and lte are on.

One time poster
Message 1 of 11
1,908 Views
Message 1 of 11

Not receiving SMS or phone calls when wifi and lte are on.

I seem to be having the same troubles that the Nexus 5 had, when you are on wifi with lte enabled and your phone falls asleep you randomly don't receieve any incoming sms or phone calls.  I have missed numerous important calls and i'm to the point of wanting to send the phone back.  Has anyone else had this problem or know of a fix or an official update on the way?  I know i am not the only one to have this problem and it is very frustrating.

10 REPLIES 10
Emperor
Message 2 of 11
1,889 Views
Message 2 of 11

Re: Not receiving SMS or phone calls when wifi and lte are on.

Hold on, so you have a Nexus 5 or an Xperia Z3 compact? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 11
1,849 Views
Message 3 of 11

Re: Not receiving SMS or phone calls when wifi and lte are on.

I have a Z3 compact. Sorry for the confusion, i was just stating that i noticed that the nexus 5 had a similar problem.
Apprentice
Message 4 of 11
1,770 Views
Message 4 of 11

Re: Not receiving SMS or phone calls when wifi and lte are on.

I have this same problem with my Z3 Compact. 

 

When connected to Wifi and the phone goes idle, I stop receiving all calls and texts until I do one of the following:

- Reboot the phone

- Cycle airplane mode

- Place an outgoing call

 

It is the same problem many Nexus 5 users were having, as seen here:

https://www.youtube.com/watch?v=OurDvZlHC3E

https://productforums.google.com/forum/#!topic/nexus/eOToYgJXdrw%5B1-25-false%5D

 

Uploaded by Infinity on 2013-12-25.
Apprentice
Message 5 of 11
1,734 Views
Message 5 of 11

Re: Not receiving SMS or phone calls when wifi and lte are on.

Has there been an official response on this issue?  It makes the phone useless.

Apprentice
Message 6 of 11
1,716 Views
Message 6 of 11

Re: Not receiving SMS or phone calls when wifi and lte are on.

Another thread full of people having the same issue:

http://forum.xda-developers.com/z3-compact/help/help-d5803-att-receiving-text-messages-t2912242

Still no support.
Apprentice
Message 7 of 11
1,700 Views
Message 7 of 11

Re: Not receiving SMS or phone calls when wifi and lte are on.

Bump. Would love a response.
Apprentice
Message 8 of 11
1,678 Views
Message 8 of 11

Re: Not receiving SMS or phone calls when wifi and lte are on.

Bump. The customer service center just copy/pastes canned messages. We need someone to actually troubleshoot this phone-breaking bug.
Commissioner
Message 9 of 11
1,661 Views
Message 9 of 11

Re: Not receiving SMS or phone calls when wifi and lte are on.

Hi Seamartin, what kind of SIM card (provider) do you use? does this problem happen when the mobile signal is not good?

And,  As I know, some specific band of LTE have posibility to get interference from wifi (2.4Ghz), as you can see, it is not the problem only in sony's device but occured too in Nexus 5.

Apprentice
Message 10 of 11
1,612 Views
Message 10 of 11

Re: Not receiving SMS or phone calls when wifi and lte are on.

It behaves the same with AT&T and Cricket SIMs. 

 

The mobile signal strength is good.

 

With the Wifi radio turned on, but not connected to a Wifi network, the phone works fine.  If you connect to a Wifi network, after a period of time you wont receive any calls or texts.

 

Sony's only response has been "sorry".