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Tips & Tricks

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No ring sound volume on incoming call, no speakerphone

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Inhabitant
Message 11 of 32
8,273 Views
Message 11 of 32

Re: No ring sound volume on incoming call, no speakerphone


@Airton wrote:

Its is a bug of KitKat update for Xperia series: http://www.androidcentral.com/sony-fix-coming-xperia-kitkat-audio-bug 

A patch is expected next week.


 

Not really.  I'm now on Lollipop 5.1.1 and it is still happening; worse, even, than before.

One time poster
Message 12 of 32
8,250 Views
Message 12 of 32

Re: No ring sound volume on incoming call, no speakerphone

Same problem. speaker seems to work in diagonsis but no ring tone and no loudspeaker during calls. 

Has anyone found a fix?

One time poster
Message 13 of 32
8,229 Views
Message 13 of 32

Re: No ring sound volume on incoming call, no speakerphone

HI I have a 3 week old Z3+ - I love the phone, but can not get any ring sound on incoming calls. Any ideas

One time poster
Message 14 of 32
8,080 Views
Message 14 of 32

Re: No ring sound volume on incoming call, no speakerphone

I have the same problem with my Z3 compact, there is no sound to the ringtones of the oncoming calls, only vibrates although it is not on silent mode, and in the highest volume setting, no speaker sound either, the call sounds the same whether I press speaker or not, which is also very low, media sounds are very low, I have to put the mobile on my ear to hear it, but notification sounds and messages rings are loud!!! How can I fix that
Sony Xperia Support
Message 15 of 32
8,046 Views
Message 15 of 32

Re: No ring sound volume on incoming call, no speakerphone

Sorry to hear that you have issues with the ringtone.

Could you test if this also happens in safe mode? We have seen that some 3:rd party apps can cause this issue.

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 16 of 32
7,580 Views
Message 16 of 32

Re: No ring sound volume on incoming call, no speakerphone

I had the same problem, no ringtone when someone calls.

A 3td party voice recorder app had caused this problem. I deinstalled the app and all was fine...
One time poster
Message 17 of 32
7,211 Views
Message 17 of 32

Re: No ring sound volume on incoming call, no speakerphone

Hello Everyone,

 

I have been facing a low volume problem when someone calls, however i got the solution for the same and it did work for me, I hope i will be solving many of you guys problem today.

 

1) Go to Support app, there you will find Help Topics and Tools.

 

2) Go to Tools

 

3) Diagnostics

 

4) Then on the test tab, go to sound and test all the sound (Loudspeaker, Ear Speaker, Microphone, Vibration, Volume up and Volume Down)

 

5) Then restart your phone.

 

If this will work for you then please Thank me (Junky Winking Face

One time poster
Message 18 of 32
6,777 Views
Message 18 of 32

Re: No ring sound volume on incoming call, no speakerphone

I have the same problem it all started with the marshmallow update my phone doesn't ring on incoming calls tried to change the song to custom nothing still no sound
My Z3 dual Phone vibrate led and the two speakers are working

My solution only temporary :

1) setting > sound > change the ring to nothing

2) restart your phone

3) go and undo the first step > choose one


That's it it works for me every time

After analysing the presses I think that the phone is having a problem with memory access
Visitor
Message 19 of 32
6,747 Views
Message 19 of 32

Re: No ring sound volume on incoming call, no speakerphone

Hey i uninstalled file comander and it solved the problem....................

One time poster
Message 20 of 32
6,651 Views
Message 20 of 32

Re: No ring sound volume on incoming call, no speakerphone

TR 190877,

It worked! Thank you, thank you!!!!

It was fairly easy to do (even for a grand mother)

I hope it keeps being THE fix!