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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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My phone does not detect devices using an OTG cable

SOLVED
Regular
Message 11 of 23
3,175 Views
Message 11 of 23

Re: My phone does not detect devices using an OTG cable

Thank you Emir for you tip. I am trying you method. And i tip you again.. I am new on sony support.. (poor English) thanks
Sony Xperia Support
Message 12 of 23
3,165 Views
Message 12 of 23

Re: My phone does not detect devices using an OTG cable

Great to hear man! Feel free to let me know if I could assist you with anything else. Slightly smiling Face


Official Sony Xperia Support Staff


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Learner
Message 13 of 23
3,113 Views
Message 13 of 23

Re: Otg no supported

Hi, I'm new on this.

 

I tried to conect my OTG sandisk USB device to my new Z3 compact (marshmallow 6.0.1) and it does not detect it. I do not have any notification that the usb is plugged like in my other phones.

The usb unit works perfectly with my moto G, and my BQ. I tried also with a cable and nothing. I restarted the phone with the usb plugged like @Emir suggeted and nothing.

I also noticed that as @9911 I do not have any option in usb settings that says "detect USB" in the usb conectivity menu the only thing I have is "install software" which is activated, so I cannot follow the instructions from @alexdon

The usb port seems to work because I can connect to the Xperia companion in my computer without problems and it also charges without problems.

 

Can anybody help me? I have to add that my device did not updated automatically to Marshmallow when I turned it on the firts time, I had to do it via PC (Xperia Companion).

This is really strange, my device is new and I really wonder if I have to return it to the seller or to sony... I am a little bit disappointed.

 

 

Apprentice
Message 14 of 23
3,083 Views
Message 14 of 23

Re: Otg no supported

 i have the same problem and it seems there's no way out of this trouble!

we have this compability in all of our xperia devices around like z, zr, z ultra, m4 ad, z5, z5c and even another z3+ too!

unfortunately its just disturbing me on my phone...

Emperor
Message 15 of 23
3,081 Views
Message 15 of 23

Re: Otg no supported

@Destinova

 

which brands of USB OTG are you testing?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 16 of 23
3,076 Views
Message 16 of 23

Re: Otg no supported

There's not much of otg brands on my country but i used various cables and adaptors which worked on other phones and they were ok! I don't think it depends on cable brand 

Emperor
Message 17 of 23
3,074 Views
Message 17 of 23

Re: Otg no supported

@Destinova

 

the it could be your phone as it should work and you can see that it does work.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 18 of 23
3,067 Views
Message 18 of 23

Re: Otg no supported

of course it's a phone malfunction and it's very rare problem.!!! onley few Z3+ devices has such problem as mine. the main mindkilling matter is "this is a hardware error or a software one?"

i bought this phone for 2 months and don't want it be opened for repair because i hate harware-repaired phones and it will break the IP68 too !!!

if i was one of the administrators of SONY Xperia team, i had to think about a solution for this problem

Highlighted
Learner
Message 19 of 23
3,064 Views
Message 19 of 23

Re: Otg no supported

 

 

Uliwooli

 

I conducted 3 tests:

1. a Sandisk OTG drive of 32GB directly plugged

2. the same Sandisk but plugged through a Hama OTG cable.

3. Plugging the mouse of my computer 

 

I conducted the three tests in my Xperia Z3C and none of the three worked. I also restarted the phone in normal mode and in safe mode with the usb units plugged in to force its detection but nothing happened.

 

I conducted the three tests in a bq Aquaris U and they worked perfectly

I conducted the three tests in a Samsung A3 and they worked perfectly

 

Prior to these 3 tests I factory reseted the device 3 times and I conducted the Xperia Companion Repair of software.

 

After this I assume that the device is defective, ¿what should I do?

 

 

Emperor
Message 20 of 23
3,052 Views
Message 20 of 23

Re: Otg no supported

@Destinova

 

If you get the phone repaired by an official Sony Xperia repair center, it won't affect waterproof at all. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)