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2016-12-06 03:20 PM
2016-12-06 03:28 PM
2017-01-14 12:14 PM
Hi, I'm new on this.
I tried to conect my OTG sandisk USB device to my new Z3 compact (marshmallow 6.0.1) and it does not detect it. I do not have any notification that the usb is plugged like in my other phones.
The usb unit works perfectly with my moto G, and my BQ. I tried also with a cable and nothing. I restarted the phone with the usb plugged like @Emir suggeted and nothing.
I also noticed that as @9911 I do not have any option in usb settings that says "detect USB" in the usb conectivity menu the only thing I have is "install software" which is activated, so I cannot follow the instructions from @alexdon
The usb port seems to work because I can connect to the Xperia companion in my computer without problems and it also charges without problems.
Can anybody help me? I have to add that my device did not updated automatically to Marshmallow when I turned it on the firts time, I had to do it via PC (Xperia Companion).
This is really strange, my device is new and I really wonder if I have to return it to the seller or to sony... I am a little bit disappointed.
2017-01-14 10:36 PM
i have the same problem and it seems there's no way out of this trouble!
we have this compability in all of our xperia devices around like z, zr, z ultra, m4 ad, z5, z5c and even another z3+ too!
unfortunately its just disturbing me on my phone...
2017-01-15 05:53 AM
There's not much of otg brands on my country but i used various cables and adaptors which worked on other phones and they were ok! I don't think it depends on cable brand
2017-01-15 08:28 AM
of course it's a phone malfunction and it's very rare problem.!!! onley few Z3+ devices has such problem as mine. the main mindkilling matter is "this is a hardware error or a software one?"
i bought this phone for 2 months and don't want it be opened for repair because i hate harware-repaired phones and it will break the IP68 too !!!
if i was one of the administrators of SONY Xperia team, i had to think about a solution for this problem
2017-01-15 10:34 AM
I conducted 3 tests:
1. a Sandisk OTG drive of 32GB directly plugged
2. the same Sandisk but plugged through a Hama OTG cable.
3. Plugging the mouse of my computer
I conducted the three tests in my Xperia Z3C and none of the three worked. I also restarted the phone in normal mode and in safe mode with the usb units plugged in to force its detection but nothing happened.
I conducted the three tests in a bq Aquaris U and they worked perfectly
I conducted the three tests in a Samsung A3 and they worked perfectly
Prior to these 3 tests I factory reseted the device 3 times and I conducted the Xperia Companion Repair of software.
After this I assume that the device is defective, ¿what should I do?