2015-02-15 07:10 PM
Couldn't agree more with your post, this issue has been around for a very very long time with ALL devices....Z1, Z1c, Z2, Z3, Z3c
To suggest to get your phone to a repair centre is totally ridiculous.....
They can't fix it anyway, I have the same issue.........it is a very irritating problem, especially on important calls.
2015-02-15 07:23 PM
I again say try my solution I posted previously.
2015-02-16 12:49 PM
2015-02-16 01:09 PM
RohitTech, your previous post detailed what is at best a workaround. That's not really satisfactory when it is becoming clear that there is a fairly fundamental flaw with much of the xperia line.
Be interested to hear from the Support team on this issue. And to understand what 'repair' they have in mind for a series-wide problem that seems to have been popping up for several generations now.
However, since it does look like 'workaround' solutions are the best we're going to get for now, then I'll definitely look into the app you mentioned HussaMix. I see there are several apps like this - I wonder which is the best. Perhaps there is an 'unofficially recommended for xperia users' app out there!
More thoughts on this very welcome!
2015-02-17 03:08 PM
I recommend that you follow my previous suggestion. There's no general issue with the proximity sensor and from what you are describing we need to repair/replace your phone.
2015-02-19 06:51 PM
I certainly would be interested in getting it repaired if I knew that there was a good chance it could be repaired. I wouldn't want to be without a phone for a week or so and then not have the problem solved.
Also, would this be the best channel to seek repair? I Haven't spoken to EE (my provider) about this yet. I have no idea whether the best channel for repair/replacement is here or EE.
Thoughts welcome folks.
2015-02-26 12:03 AM
Just to ask again gang - what do you all reckon would be my best avenue for getting my phone repaired: Here directly with Sony? Or via my provider EE?
Any thoughts most welcome.
2015-02-26 02:01 PM
I would recommend that you contact your local support team to check what option is best for having it repaired or replaced. Depending on your country, you may be able to order a service directlly from www.sonymobile.com -> Support -> My support.
Regarding the issue, i'm sure that a service location can fix it for you. There's no general issue with the proximity sensor in Z3 Compact, i use one myself.
But perhaps you should mention to them that the proximity switch is not entirely defect and appears to be working in the diagnostic app so it may perhaps be something with the calibration.
2015-10-01 05:57 AM
"There's no general issue with the proximity filter in Z3 Compact" ha ha ha ha ha ha ha ha ha ha ha ha ha! Yeah, right.
Right from day one, I have had exactly this problem - and as others have mentioned, it's across multiple generations. Yep, no issue at all.
2016-02-17 09:43 PM
After the latest Xperia software update I have now this problem as well on my Z1.
Actually I discovered two problematic issues that I never have encountered before.
1) When making calls, the screen isn't insensitive any longer
2) The quick choice for 'silent mode' is gone
I suspect both of these are .... "features" with the newest software update.