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Tips & Tricks

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Mic problem returned after update 6.0.1

SOLVED
Learner
Message 221 of 233
2,212 Views
Message 221 of 233

Re: Mic problem returned after update 6.0.1

I'm shocked !!! We have two fully working phone Z3 Compact and ZR, but after the update is now my wife and I walk with headphones like idiots all the time, or use the speakerphone. Sony, you generally aware of the problem ??? When the solution ???

One time poster
Message 222 of 233
1,987 Views
Message 222 of 233

Re: Mic problem returned after update 6.0.1

In my 6.0.1 android version I have the noise suppression option. If I switch it on the others that I call cannot hear a thing. If I switch it off than for 2 or 3 sec max I hear a drowned voice and then the same. A very blurry voice. I hope that a real fix will come very soon. I was excited first about this phone but this is a very serios issue that makes everything else null. Btw. when we say issue solved we need to know a step by step procedure how to fix pls!

One time poster
Message 223 of 233
1,781 Views
Message 223 of 233

Re: Mic problem returned after update 6.0.1

when sony will solve this issue, i really hope sony will give some solution. still now sony will concentrate to give software update to new model (highend phones). friends not only the z2,z3, c models. recently my friend mobile got lolipop update in xperia z ultra, after that they got the same problem. Really sony failed the sofware developing side. if it is not true means then y do u still sending the sofware update notification. people are updating the phones, they expecting something new, day to day smartphone having some great things. But still sony does not solve this simple issues. everyone please notedown, our phone is good, durability compare to other phones, Mic also working nice in video and voice recorder. but the software turns to makes this issues. i think sony got blind in some few month to read our post. we have a rights to ask to solve this issue. we don't need to go sevice center, they know the problem. but still they react like this is the first time they seen tis type of problem now itself.

Visitor
Message 224 of 233
1,700 Views
Message 224 of 233

Re: Mic problem returned after update 6.0.1

Hi!

 

 

"Hi @BorisAro, I'm sorry to hear this.

 

Another user in this topic tried disabling the noise reduction for the microphone in Settings > Call and said that helped. Is this something that you have tried doing as well? "

 

My device is a Sony Xperia Z2, purchased summer 2015, Android 6.0.1

 

Settings > Call > Microphone noise suppression : OFF

 

Seems to be working, let's see what happens.

 

 

Thank You Christofer!

Cheers Rhino

 

https://talk.sonymobile.com/t5/Xperia-Z2/Xperia-Z2-microphone-not-working-in-call/td-p/1108042/page/...

Rookie
Message 225 of 233
1,461 Views
Message 225 of 233

Re: Mic problem returned after update 6.0.1

I do have the same microphone problem with a newly bought Z5 Compact. It's 6.0.1, too. Are the any solutions?

New boot didn't solve the problem. I can not do a telephone call, because nobody hear me on the phone. Audio recording failed, too.
Adept
Message 226 of 233
1,449 Views
Message 226 of 233

Re: Mic problem returned after update 6.0.1

I hardly believe anyone left on earth still buying sony phones. Are you sure it is sony?

Apprentice
Message 227 of 233
1,360 Views
Message 227 of 233

Re: Mic problem returned after update 6.0.1

The problem is present in the latest and possibly last firmware on an Z3 Compact. To be able to use the phone as a phone I must turn noise supression off. The Speakerphone is producing crappy sound no matter the setting. Does anyone have any solution to have noise and NOT VOICE supression? Is anyone from Sony actually reading the forum or care about their customers - the few still left I mean.

Highlighted
Apprentice
Message 228 of 233
1,359 Views
Message 228 of 233

Re: Mic problem returned after update 6.0.1

@Physician Isn't there a Nougat update for the Z5 Compact? Maybe this fixes the problem?

Visitor
Message 229 of 233
1,307 Views
Message 229 of 233

Re: Mic problem returned after update 6.0.1

same here, when I record my voice, it muffled and coming behind, hardly audible. there is a disturbing voice like bzzzz

Apprentice
Message 230 of 233
1,286 Views
Message 230 of 233

Re: Mic problem returned after update 6.0.1

What I discovered on my Z3C is that if you don't have perfect sound when recording, then you most probably have some dust on one of the microphones. I cleaned my top one and now both audio recorder and camera are recording splendidly. That did nothing for the in call audio quality. I fixed that by turning off the noise supression option. Now everyone hears me well except on speakerphone, where people are complaining they can hear themselves.