account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

I can hear people but people can't hear me

Message 1 of 3
Message 1 of 3

I can hear people but people can't hear me


The people that I am talking on the phone cannot hear me, but I hear them perfectly. Also when I put the call on speaker everything is fine, they can hear me.


I have checked with microphone diagnostics, and the mic recorded a very disturbing noise like bzzzzzzz and my voice is coming behind this noise and not be heard clearly.


It is not related with the sound and call settings, I have already checked.


Did anybody have the same problem and find a solution?

Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: I can hear people but people can't hear me

Hi @milkymouse,


I'm sorry to hear that you are experiencing this with your Xperia Z3 Compact.


It does sound like this is related to the hardware in your phone based on what you have already tried. I would recommend that you contact your Local support as they can best assist with having your phone sent in to an authorized service center for repair. They are also experts on your specific market and can assist with any questions you may have.


Let me know if this helps!


Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 3 of 3
Message 3 of 3

Re: I can hear people but people can't hear me

Try cleaning the two microphones from dust. That fixed it for me.