Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2015-09-09 04:46 PM - edited 2015-09-09 04:49 PM
It's not a bug regarding Google Now and that it's not working and/or no sound when using the FM Radio. It's a normal behavior of your Xperia device, since the Google Now application uses the microphone to recognize voice commands. In this case, your Xperia device stops all sounds in order to get the best quality for voice recognition.
It 'just what you say. But if I'm listening with headphones, I do not believe that listening to "OK Google" may be disturbed.
It's frustrating need to turn the display every time you change the radio station...
2015-10-01 03:20 PM
Same issue here, "fixed" with the Google Now tweak.
The FM radio app needs the earphones/headphones plugged in to work so there is never actual sound output from the device and therefore there is no need to mute the device to improve voice recognition.
This is of course a bug/bad implementation related to the Sony's radio app itself, because every other application which play music have no issue at all to do its job while the Google Now voice recognition is running, even without earphones plugged in.
Sorry Hampus but this excuse is far too easy to contradict, it would be a lot nicer if one could hear something like "we already know about the issue and working on a solution" than "yes it just should do it" from an official Sony technician...
2015-11-11 10:06 PM
Had no problems with the FM-radio until I sent in my Z3c to Sony for repairs (busted screen). Now when I got it back (fixed, upgraded to android 5.1.1 and version 23.4.A.1.200) and an 'all ok' letter.
Now I only get static and it can't find any stations (auto search or manual).
Tried the disable Google trick as suggested above, no result.
Tried clearing cache and app data, no result.
Updated (version 23.4.A.1.232), restarted, tried all above again... No result.
Now, going by the number of posts on various Internet forums this is obviously a known old problem with Sony Xperia phones and for this model (Z3 Compact) it has been complained about for several months...
My question is:
What is Sony doing about correcting this software problem!? If not even official Sony support forums can offer better advice from their admins/techs than 'disable this or that' how could my local retailer be able to fix this problem?
The thought of returning my mobile and hope for a working replacement, after maybe being able to work things out with Sony before my warranty expires, does NOT appeal to me.
2015-12-06 09:06 PM
2015-12-21 10:52 AM