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Tips & Tricks

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Error message "Unlock failed"

Visitor
Message 1 of 5
3,593 Views
Message 1 of 5

Error message "Unlock failed"

Hi Guys

 

I can't go to my home on the mobile. There is always this Error message "Unlock failed" and I have to write a SONY code but nothuing happens. I bought the phone 2 weeks ago so its quite a new one.

 

BR

Dominique

4 REPLIES 4
Moderator
Message 2 of 5
3,587 Views
Message 2 of 5

Re: Error message "Unlock failed"

See this thread:

https://talk.sonymobile.com/t5/Xperia-Z3-Compact/Lock-Screen-Sony-Code/m-p/1060817#M17834

 

You should simply write SONY.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 3 of 5
2,811 Views
Message 3 of 5

Re: Error message "Unlock failed"

Thank you SO much for giving the answer to simply write "SONY" (all caps) - I tried everything and luckily had a laptop to look up how to and stumbled upon this thread. Slightly smiling Face

Message 4 of 5
2,610 Views
Message 4 of 5

Re: Error message "Unlock failed"

Thanks for help, what a humorous (or stupid) step. Whats the rationale behind? 

Inhabitant
Message 5 of 5
875 Views
Message 5 of 5

Re: Error message "Unlock failed"

This uncomfortable unlock feature will appear when some application which manages security settings.

For example, the e-mail app with Microsoft exchange.

Since I stopped usage of Microsoft exchange, this feature has never appeared.

Anyway, this feature should be removed.