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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Double Tap to wake up app

Apprentice
Message 1 of 33
7,522 Views
Message 1 of 33

Double Tap to wake up app

I have found a couple of issues regarding the "tap to wake feature" - its being quite inconsistent.

I sometimes find myself clicking 5 times before it actually wakes up. In addition, it sometimes

wakes up in my pocket, which isn't suppose to happen thanks to the light sensor. It happened

a dozen times and sometimes even made calls, added widgets etc.

 

 

P.S, if there is a "tap to wake" why isn't there a tap to sleep?

 

Thanks.

32 REPLIES 32
Adept
Message 2 of 33
7,490 Views
Message 2 of 33

Re: Double Tap to wake up app

I also red a lot of issue like this in many internet forums.

Can someone of Sony confirm my following thought?

when the phone Is in a pocket and if the screen Is facing the leg, it shouldn't wake up because the proximity Is "closed".

does this app has a wrong interaction with proximity sensor? if yes i suggest to insert a fix in the next sw upgrade.
Apprentice
Message 3 of 33
7,463 Views
Message 3 of 33

Re: Double Tap to wake up app

I also got this problem also. tap but not wake up.  I have to go to the setting and remove this feature and re-activate the it again. And it will work for a couple days and then it doesn't wake up on tap-tap again and again..  please fix it..

Sony Xperia Support
Message 4 of 33
7,449 Views
Message 4 of 33

Re: Double Tap to wake up app

Sorry to hear that you're having issues with tap to wake.

I've been testing this here and the tap to wake function is not connected to the proximity switch or light sensor from what i can find. A double tap will however not wake up the phone if something is already touching the display. Say for example that you put a finger in the corner of the display while it's in sleep and then double tap somewhere else with another finger the phone will not wake up. If it registers more than one touch point (try tapping with two fingers) it will not wake up either so it seems unlikely that this feature would wake up the phone when you have it in your pocket. While unlikely it may of course happen. If you notice that the phone wakes up in your pocket you could perhaps try putting it down in the pocket with the display facing out.

 

If you have issues waking up the phone with double tap it could be that it's registering more than one touch point. Make sure you're holding the phone so that you're not touching any other part of the display and try cleaning the display.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adept
Message 5 of 33
7,407 Views
Message 5 of 33

Re: Double Tap to wake up app

Hello Rickard and thank you for your answer.

 

I feeled that using the proximity sensor to discriminate any possible touch when the phone is in a pocket will always do the trick and avoid any unwanted screen wake up. That's the meaning of my question.

 

I've tried to replicate this problem in a store with tw0 Z3C (gloves mode disabled), and unfortunately it happened many times, even with the screen not faced to the leg.

 

Maybe this feature is waiting to be better calibrated in the next lollipop upgrade? Winking Face

 

 

Sony Xperia Support
Message 6 of 33
7,400 Views
Message 6 of 33

Re: Double Tap to wake up app

I can forward it as feedback internally Slightly smiling Face

 

But are you sure it's the tap to wake that's waking up the phone? Sounds strange when it happens even when you don't have the display towards your body.

What if you disable quick launch in the camera under Camera -> [menu] -> [settings] -> Quick launch? When that's enabled pressing the camera button will start the camera.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adept
Message 7 of 33
7,396 Views
Message 7 of 33

Re: Double Tap to wake up app

Unfortunately i haven't got a Z3C yet...still with my excellent (but very slow..) Arc S  Winking Face so i can't do what you are suggesting me...but if anyone is reading this thread please, perfom some try and report here to Rickard!!

 

All that i can remember is what i've told you before and if it can be usefull i can surely say that when the screen woke up there where NO camera App open but simply the screen unlocked and the "first" or "second" home screen page dispayed.

 

Thank you for your attention Rickard, and thank for your forwarding.

 

 

 

 

Talent
Message 8 of 33
7,363 Views
Message 8 of 33

Re: Double Tap to wake up app

@ Rickard even my Z3 and Z3C has the same issue more noticeable in Z3 as i end up opening so many app when my phone is in pocket and its very annoying and sometime i have tap more than twice to wake up the phone, this function is inconsistant, also another bug is when you end the call and hit the back button at faster interval to come back to main home page it automatically opens other apps which were recently opened and only solution is to close all the app using the shortcut menu or reboot

Commissioner
Message 9 of 33
7,332 Views
Message 9 of 33

Re: Double Tap to wake up app

Hello
@Javmia & Rickard
I also have the issue with double tap when keeping the phone in the jacket pocket. When I hold the phone in Jeans pocket double tap it's not activating. Probably because in the jeans the phone stays fix and not moving at all
I deactivated quick launch and I am checking and come back in few days with feedback
The other issue is the one with opening other apps when using back function fast as described by you

Below is the behaviour

https://drive.google.com/file/d/0B75nYAIdzk5jQkZ0cVNyejN1UmM/view?usp=sharing

Z3c D5803 Vodafone Ro

Regards
Commissioner
Message 10 of 33
7,266 Views
Message 10 of 33

Re: Double Tap to wake up app

Hello,
As I said I came back with feedback related to double tap activation when the phone is in the jacket pocket
After quick launch was disabled phone didn't woke up in the pocket... But now I don't have quick launch option activated :-)
The other problem with opening other apps when using "back" function in fast way remains

Regards
Razvan