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Tips & Tricks

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Contacts not syncing / missing

Learner
Message 1 of 7
2,096 Views
Message 1 of 7

Contacts not syncing / missing

Hi. 

 

I have a Z3 compact which has recently started 'losing' the contacts on the phone - so there are none showing.  It would stay like this for while, then they'd magically all come back... Now they've disappeared and they don't seem to be coming back.

 

The sync seems to be working OK and there are no error messages - and the contacts seeem to be OK in my Google and Outlook accounts...

 

Anyone got a fix that's worked?

 

Thanks

6 REPLIES 6
Learner
Message 2 of 7
2,038 Views
Message 2 of 7

Re: Contacts not syncing / missing

Hi

 

Not had any replies to this... Is there anyone from Sony tech support on these forums, or do they rely on the input, goodwill and experience of other users?

 

Thanks

 

Highlighted
Learner
Message 3 of 7
1,979 Views
Message 3 of 7

Re: Contacts not syncing / missing

I am having the same issue - did you ever get an answer? Thanks

Adept
Message 4 of 7
1,970 Views
Message 4 of 7

Re: Contacts not syncing / missing

Are you sure that there is no filter active (this happened to me once - still don't know why because I didn't know at the time that I could filter contacts....

In contacts, select the three dots menu at the top right and then select Filter.

At the bottom, select "Local Contacts" which should expand the list and make sure they are all selected.

 

 
Learner
Message 5 of 7
1,968 Views
Message 5 of 7

Re: Contacts not syncing / missing

No, I've checked and there are no filters on!

One time poster
Message 6 of 7
1,534 Views
Message 6 of 7

Re: Contacts not syncing / missing

Having the same problem. Some contacts appear, other don't (despite they are at Google contacts.

One time poster
Message 7 of 7
1,360 Views
Message 7 of 7

Re: Contacts not syncing / missing

Check your disable apps if disable google contact sync app file then change to enable then import contacts from your google acount.