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2016-12-19 03:07 PM
So it looks like I have issues with the touch screen at the top then:
Thanks, I will contact support.
2016-12-19 04:12 PM
No problem at all!
Best of luck with the repair and if there is anything else I can assist you with, just let me know!
2017-05-18 12:08 AM - edited 2017-05-18 12:21 AM
I did a factory reset 12 days ago. Big mistake.
Can't add or remove items from home screen due to the icons not registering as I drop them over the top of the screen. Used to highlight red and... Work.
Now also my screen is behaving like these diagnostics below. I can't type q or w without getting both at the same time. And I get double a's.
I'd like to point out that the touchscreen went wonky after a FACTORY RESET.
Also the Sony companion software is so buggy it crashes when I plug the phone in. Unbelievable.
 same problems in Safe mode
2018-06-07 09:57 PM
i have the same isdue with my xa1 since the last update.. top of screen and sides arent working correctly
2018-07-11 08:37 PM
I have the same issue. I cannot remove shorcuts on Home screen.
I cannot either use bottom part (Home, Back and active apps button).
Is it true the sreen should be replaced??
2018-11-24 06:20 PM
This seems to be a more widespread issue than individual screen problems. I have performed all the diagnostic tests on the screen, and they were all fine. The only shortcuts that can be added are apps that have widgets available (and many apps don't have them), or pre-installed apps. This is very frustrating. I've tried adding from the home screen, long-pressing on the app shortcut in the app-drawer, and from the menu within each app (which doesn't always exist). This seems to be either an intentional omission of the capability or an unintended oversight which has not yet been corrected.