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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Can no longer add/remove Apps to/from Home Screen

Visitor
Message 11 of 16
966 Views
Message 11 of 16

Re: Cannot add or remove Apps to home screens

Hi Jonas,

 

So it looks like I have issues with the touch screen at the top then:

Screenshot_20161219-205908.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



Thanks, I will contact support.


Sony Xperia Support
Message 12 of 16
954 Views
Message 12 of 16

Re: Cannot add or remove Apps to home screens

No problem at all!

 

Best of luck with the repair and if there is anything else I can assist you with, just let me know! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 13 of 16
865 Views
Message 13 of 16

Re: Cannot add or remove Apps to home screens

Screenshot_20170518-063732.png

 

 

Screenshot_20170518-063808.png

 

 

Screenshot_20170518-063831.png

 

 

Screenshot_20170518-063850.png

 

 

Screenshot_20170518-063912.png

 

 I did a factory reset 12 days ago. Big mistake.

 

Can't add or remove items from home screen due to the icons not registering as I drop them over the top of the screen. Used to highlight red and... Work. 

 

Now also my screen is behaving like these diagnostics below. I can't type q or w without getting both at the same time. And I get double a's. 

 

I'd like to point out that the touchscreen went wonky after a FACTORY RESET. 

Also the Sony companion software is so buggy it crashes when I plug the phone in. Unbelievable. 

 

[edit] same problems in Safe mode

Visitor
Message 14 of 16
574 Views
Message 14 of 16

Re: Cannot add or remove Apps to home screens

i have the same isdue with my xa1 since the last update.. top of screen and sides arent working correctly 

Visitor
Message 15 of 16
501 Views
Message 15 of 16

Re: Cannot add or remove Apps to home screens

I have the same issue. I cannot remove shorcuts on Home screen.

I cannot either use bottom part (Home, Back and active apps button).

Is it true the sreen should be replaced??

One time poster
Message 16 of 16
339 Views
Message 16 of 16

Re: Cannot add or remove Apps to home screens

This seems to be a more widespread issue than individual screen problems. I have performed all the diagnostic tests on the screen, and they were all fine.  The only shortcuts that can be added are apps that have widgets available (and many apps don't have them), or pre-installed apps. This is very frustrating. I've tried adding from the home screen, long-pressing on the app shortcut in the app-drawer, and from the menu within each app (which doesn't always exist).  This seems to be either an intentional omission of the capability or an unintended oversight which has not yet been corrected.