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Battery draining faster then all my family members phones

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Message 1 of 2
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Message 1 of 2

Battery draining faster then all my family members phones

Well I'll give you an example here: for my 30% lost but my brother has lost only 10% in that time and I've tried factory resetting but nothing works, I even have stamina mode and lowest brightness at all times, PLEASE HELP! Thanks.

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Sony Xperia Support
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Message 2 of 2

Re: Battery draining faster then all my family members phones

Hi @Kevinxperia,

 

In this situation I would advise to fully charge the unit to 100%. Once the unit is fully charged use the unit as normal till it reaches around 5-10%

 

Once it reaches this amount I would advise to check in Settings > Power management > Battery usage and take note of the top 3 apps and the percentage they are using.

 

This will give us an accurate idea of what part of the phone is using what amount of battery.

Once we have this information we can then identify the best course of action or troubleshooting.


Official Sony Xperia Support Staff


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