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6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot !)

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Apprentice
Message 1 of 8
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Message 1 of 8

6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot !)

Hi,

 

I updated to Android 6.0.1 (23.5.A.0.575) on my Z3 Compact (D5803) and I have a annoying issue : I can't update Google Play services or any app.

 

What occured and what i did :

Step 1 : Just after update : random crashes

Just after the update, Google Play Services notification occurs as it is needed to be updated. But when tapping on it it opens Play stores, which closes immediately... If I open Play Store manually, I have the same behavior (between 2 and 10 seconds before crash). The crash leaves no message, It only goes back to "desktop".

 

Step 2 : Removing cache, data and updates

I tried removing cache (1st step), data (2nd step) and updates (3rd step) on Google Play Store, with reboot, and each time had no effect on my issue : I still had the same behavior.

 

Step 3 : Uninstalling updates of Google Play Services

I removed the updates of Google Play Services. Now, Play Store does not crash but I can't update any app, i get the error "*App Name* Can't be Downloaded. Try again, and if the problem continues, get help troubleshooting.(Error while retrieving information from server. [DF-DLA-15])"

(or, in french: "Impossible de télécharger la mise à jour de xxx, car une erreur s'est produite (Erreur lors de la récupération des informations depuis le serveur ([DF-DLA-15]).)."

 

Could you help me please ? How can I reinstall Play Store and Play Services ?

 

And other issue : my phone is very hot ! Is it normal with this update ?

 

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 3 of 8
7,208 Views
Message 3 of 8

Re: 6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot

Hi Ze_Bast,

 

Can you try the following.

 

1. Uninstall updates to Google Play Store

2. Clear data from Google Play Services

3. Clear Data from Google Services Framework

4. Restart Handset

5. Try accessing Play Store.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

7 REPLIES 7
Emperor
Message 2 of 8
4,993 Views
Message 2 of 8

Re: 6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot

@Ze_Bast

 

Do you experience the same in >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 8
7,209 Views
Message 3 of 8

Re: 6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot

Hi Ze_Bast,

 

Can you try the following.

 

1. Uninstall updates to Google Play Store

2. Clear data from Google Play Services

3. Clear Data from Google Services Framework

4. Restart Handset

5. Try accessing Play Store.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 4 of 8
4,970 Views
Message 4 of 8

Re: 6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot

The easiest way:

Run Repair Phone through Sony PC Companion.

Remember to back-up all data first, run 'repair phone'.

Before re-installing back-up start and test phone in 'basic' without any extra apps installed.

If ok, re-install from back-up all personal files, ut NOT apps.

Do a fresh download and install of needed apps from Play Store.

Moderator
Message 5 of 8
4,927 Views
Message 5 of 8

Re: 6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot

@Ze_Bast Any chance you can remove the microSD if any to see if the crashes still occur?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 6 of 8
4,892 Views
Message 6 of 8

Re: 6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot

Thank you Jake, it worked. I just don't have the new Google Play app for now, but I hope it will automatically update soon.

Thank you others for your support, even if i did not try your suggestions.

Sony Xperia Support
Message 7 of 8
4,876 Views
Message 7 of 8

Re: 6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot

Just try restarting the handset again and see if the app updates, it should do it by default.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 8 of 8
4,707 Views
Message 8 of 8

Re: 6.0.1 : Play Store crashes - can't update Google Play Services and other apps (and phone is hot

It did update, yes, Thank you Jake.