account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

xz2 high temperature

SOLVED
Rookie
Message 31 of 268
986 Views
Message 31 of 268

heat problems

Hey there,

 

yesterday I finally got my Z2, now I'm a bit worried because I just can record 20 seconds of 4k Videos till it stops the recording because of overheat. My phone get's also really hot while listening to music or surfin in the web. I also tried the safe mode but it also gets really hot. Is there anything I can try? I understand that the phone gets hot but so hot that I almost burned my fingers ... that's a bit too much.

My battery also discharges fast, I lost 12% in 20minutes while the screen was off (after reboot)

Emperor
Message 32 of 268
984 Views
Message 32 of 268

Re: heat problems

I've seen this on other threads, update your phone to the latest update, also if you are syncing a lot of accounts/services it will heat up your phone a lot faster

 

Update Service (SUS)

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 33 of 268
902 Views
Message 33 of 268

Re: heat problems

After the "update" I checked again, while recording 4K it still shuts down at 30 seconds. But the phone generates less heat than before. I checked it with System Monitor which says 44°C maximum. So I guess for 4k recording I just have to wait till Sony releases some updates.

Thank you very much uliwooly Slightly smiling Face

Moderator
Message 34 of 268
887 Views
Message 34 of 268

Re: heat problems

Chris,are you using a micro SD card for the videos?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 35 of 268
886 Views
Message 35 of 268

Re: heat problems

i have heating up problems when using camera too...

not just 4k but ar mode... and once on auto mode.. done the update already....

i dont think its much of an software issue rather design...

Adviser
Message 36 of 268
1,021 Views
Message 36 of 268

Re: xz2 high temperature

Update:

I have sent the phone for diagnosis at my local Sony Service Centre. The test result was given OK, but the problem of the camera overheating still exists. The exact remarks stated on the job service report is "Software Upgrade/Software Reflash, Tested Ok (Compare same model is normal, Phone warm is normal, NTF" 

 

I am so tired of this issue, after all the resetting, reinstallation, testing -  from what I see, its basically a unresolvable issue and I just have to live with this. I am really dissapointed by Sony, I give up.

One time poster
Message 37 of 268
973 Views
Message 37 of 268

Re: xz2 high temperature

I figured the same issue with my xperia Z2

I got it 5 days ago and went to a zoo with my kids, there I tried to take some pictures but the Cam started to quit duty after a few shots.

The temperature outside was nearly 23 degrees, so I thing it wasnt that hot Winking Face at that time, but I still got the overheating message!!

 

I am quite dissapointed about this, especially I moved from HTC One to Sony Xperia.

So far it was a big step backwards.

 

Sony was used to be better.

 

Besides that, I also recognized a big failure within the z2.

While driving my new Volvo xc90 I tried to use the Bluetooth phone connection.

It connects to the phone but after a lil while the phone gets disconnected for some reason.

If i hit connect the phone again it works for a few mins again ;(

 

The HTC One hat never ever such an issue!

 

regards

dude

Highlighted
YYH
Visitor
Message 38 of 268
916 Views
Message 38 of 268

Re: xz2 high temperature

I agree. I just owned my Z2 a few days ago and i was having this issue without any background apps running. I have not even tried the 4K video but just normal photo capturing. And yet SONY advertised "The world’s best camera and camcorder in a waterproof smartphone*. Does that mean it is only best when it is underwater? Only when water as a cooling medium is available?

 

After reading these posts i am even more disappointed with SONY as their service centers are just doing the same thing over and over agin when i was having issues with my sony ericsson phone in the past. Just reflash software and ask us to try again. Never before they succeed to eliminate problems from the phone. 

 

Regreted for not picking up galaxy S5 cos i believed SONY products would not be far behind. But a big disappointment now!

Rookie
Message 39 of 268
884 Views
Message 39 of 268

Re: xz2 high temperature

got to talk with the Sony support and they recommended using a micro sdxc card to record to and it should help against the problem, which I have a hard time to belive but has anyone tried that?

Moderator
Message 40 of 268
883 Views
Message 40 of 268

Re: xz2 high temperature

IF you are recording 4K,I think that you should be careful what micro SDHD card you will get.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.