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wifi problems

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Message 1 of 21
1,641 Views
Message 1 of 21

wifi problems

Hey guys having problems randomly getting my Z2 onto wifi will swith it on and button will highlight but not turn on has anyone else came across this and more so any idea of a fix thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Sam
Sony Xperia Support
Message 10 of 21
1,939 Views
Message 10 of 21

Re: wifi problems

@Broxibear_cfs_fighte - In this case it sounds like more of a software issue rather than hardware and as such a firmware repair will likely get this one sorted for you:

 

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

 

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View solution in original post

20 REPLIES 20
Adviser
Message 2 of 21
1,626 Views
Message 2 of 21

Re: wifi problems

Yes. It happens to my Xperia Z2 too.
I have now turned off the STAMINA function, and it seems to solve the problem.
Before that, I had to restart the phone to get connected to WiFi again.
I wonder if Sony will fix this problem, but I don't think they will. I don't think they care about their customers.
Message 3 of 21
1,621 Views
Message 3 of 21

Re: wifi problems

Thanks I will try that and fingers crossed your wrong about sony as I have to say I love my Xperia Z2 it's just such a random problem for no reason
Sam
Sony Xperia Support
Message 4 of 21
1,590 Views
Message 4 of 21

Re: wifi problems

@Broxibear_cfs_fighte - Please do let us know if the problem continues as there can be a number of reasons for this to occur from a sfotware conflict to a hardware problem, though hardware is much less likely.

 

sony_logo126x24.gif
What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 5 of 21
1,578 Views
Message 5 of 21

Re: wifi problems

I find it quite annoying that I have to disable the STAMINA function, to be able to access my WiFi.
The idea with the STAMINA function is great though. Just too bad that it doesn't work.
Will there be a fix for this problem?
Message 6 of 21
1,571 Views
Message 6 of 21

Re: wifi problems

@Sam thanks I will do last night it was about 35mins before I could get wifi to work this is the second time it's happend to me for no reason I switch the switch for wifi but it colours but won't actually turn on then all of sudden usually after a bit it catches up with itself and turns on
Message 7 of 21
1,561 Views
Message 7 of 21

Re: wifi problems

@Sam I'm sorry to say it's doing it again this morning I can't turn wifi on via the short cut or the actual switch any help would greatly appreciated I've tried @Donmegas idea with stamina but it doesn't work with mine unfortunately
Message 8 of 21
1,550 Views
Message 8 of 21

Re: wifi problems

@Sam hi Sam I have noticed that the only way I can get wifi to come back on is to keep switching airplane mode on and off and eventually it will come back on after 20mins or so really wierd any ideas?
Adviser
Message 9 of 21
1,533 Views
Message 9 of 21

Re: wifi problems

I'm having issues too and this is my second z2 in as many months for other issues...!!! mine just seem to be dropping in and out one minute it'll be fine the next I'm waiting for pages to load even when I'm sat in the same room as the wi-fi router.. And no its not the router as my wife's cheapy HTC Desire c has no trouble at all just powers on..and if I switch back to my services provider Internet the page will install load..
Sam
Sony Xperia Support
Message 10 of 21
1,940 Views
Message 10 of 21

Re: wifi problems

@Broxibear_cfs_fighte - In this case it sounds like more of a software issue rather than hardware and as such a firmware repair will likely get this one sorted for you:

 

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

 

sony_logo126x24.gif
What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post