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Tips & Tricks

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problem updating via Pc Companion

SOLVED
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Regular
Message 1 of 19
1,375 Views
Message 1 of 19

problem updating via Pc Companion

I am updating my Z2 (D6503) to android L, the download is complete, however, Pc Companion asked me  to turn off my device and to disconnect my device, then to press volume down key while reconnecting my device, my problem lies here, I did that, and I have pressed the key for about 5 miniuts, yet nothing happened, what could be the problem? My Pc is running on win 8, and I am located in Syria>

1 ACCEPTED SOLUTION

Accepted Solutions
Genius
Message 5 of 19
1,577 Views
Message 5 of 19

Re: problem updating via Pc Companion

Hi Naim

 

First try using a different USB port/cable if possible. If that doesn't work make sure you have the latest version of Java installed to your PC. Also, try temporarily disabling any anti-virus/firewall software & try the process again.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

18 REPLIES 18
Regular
Message 2 of 19
1,366 Views
Message 2 of 19

Re: problem updating via Pc Companion

I have also tried Flashtool to make sure that my device had entered flashmood and yes it is in flashmood, so the problem is from Pc caompanion

Enthusiast
Message 3 of 19
1,357 Views
Message 3 of 19

Re: problem updating via Pc Companion

Have PC Companion ever worked with your phone before?

 

Regular
Message 4 of 19
1,353 Views
Message 4 of 19

Re: problem updating via Pc Companion

Yes, I have used it to do backup, and to transfer media files, but never for softwear issues.

Genius
Message 5 of 19
1,578 Views
Message 5 of 19

Re: problem updating via Pc Companion

Hi Naim

 

First try using a different USB port/cable if possible. If that doesn't work make sure you have the latest version of Java installed to your PC. Also, try temporarily disabling any anti-virus/firewall software & try the process again.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 6 of 19
1,330 Views
Message 6 of 19

Re: problem updating via Pc Companion

Antivirus is off, firewall is off, tried two diffrant cables and three USB ports, still the same, however I deon't have the leatest virsion of java installed so I am on it now.

Emperor
Message 7 of 19
1,326 Views
Message 7 of 19

Re: problem updating via Pc Companion

Run PCC on compatibility mode then try again. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 8 of 19
1,322 Views
Message 8 of 19

Re: problem updating via Pc Companion

Compatible with which set of settings?

Emperor
Message 9 of 19
1,283 Views
Message 9 of 19

Re: problem updating via Pc Companion

Regular
Message 10 of 19
1,210 Views
Message 10 of 19

Re: problem updating via Pc Companion

Updated.
Thanks for everyone on this one, this problem solved by using compitay mood lunching PCC, updating java to the leatest version, and it seem my PC was offline.Screenshot_2015-04-08-15-32-43.png