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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Z2 charging problem

SOLVED
Rookie
Message 1 of 5
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Message 1 of 5

Z2 charging problem

hello, i have an odd problem while using sony Z2. i captured many pics from it but when i connected my charger to recharge it, all of my pics automatically deleted and the settings was reset again this is so much annoying .. have you any solution for this?? Please reply

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 3 of 5
2,179 Views
Message 3 of 5

Re: Z2 charging problem

@sunny3 Before you try the repair, dial this code *#*#73556673#*#*. I think you might have enabled demo mode.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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4 REPLIES 4
Forum Legend
Message 2 of 5
1,654 Views
Message 2 of 5

Re: Z2 charging problem

Connecting your charger resets your device? This is indeed strange, If I were you I'd perform a system repair (See below) or try a different charger to rule that part of the issue out, If the charger isn't the issue and a system repair also doesn't fix the issue then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

 

Performing a system repair using PC Companion will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin


Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Moderator
Message 3 of 5
2,180 Views
Message 3 of 5

Re: Z2 charging problem

@sunny3 Before you try the repair, dial this code *#*#73556673#*#*. I think you might have enabled demo mode.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

Rookie
Message 4 of 5
1,630 Views
Message 4 of 5

Re: Z2 charging problem

Thanks Buddy. it really works Slightly smiling Face thank you so much

Highlighted
Rookie
Message 5 of 5
1,616 Views
Message 5 of 5

Re: Z2 charging problem

i tried it but sorry to say it did nothing then i tried the code *#*#73556673#*#* it really works. I am very thankful to you for your precious time. it means a lot to me.