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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia Z2 microphone not working in call

SOLVED
Rookie
Message 21 of 30
2,937 Views
Message 21 of 30

Re: My problem with my phone Z2

Give me the solution
Give me the solution

 

Rookie
Message 22 of 30
2,552 Views
Message 22 of 30

Re: Xperia Z2 microphone not working in call

Dear Christofer!

 

I'm a retired software man. This case is not so complicated for Your software team, if all z2 work fine with Lolypop, and most of them have problems with Marshmallow, then it's Marshmallow. I've sent my Z2 to local support team, but the only thing they may do is mic testing, The mic is OK!! that's an answer I got from them. Still the phone can not be used for call, since the caller or doesn't listen at all or listens waterfall!! I did twice repair, it helps shortly, but the problem returns, that's clear for me, it's program overlapping when using Marshmallow.

 

Shame on Sony, you're selling a phone which has been converted to piece of plastic. Many respectable companies did recall.

 

We are going to buy 2 new phones for grandchilds, should I buy Sony??

 

I really wish all the best, and I'm starting to check possibility of loyal sanctions, if Sony will proceed to tell stories, instead of finding solution.

 

My respect.

Sony Xperia Support
Message 23 of 30
2,545 Views
Message 23 of 30

Re: Xperia Z2 microphone not working in call

Hi @BorisAro, I'm sorry to hear this.

 

Another user in this topic tried disabling the noise reduction for the microphone in Settings > Call and said that helped. Is this something that you have tried doing as well?

sony_sign_logo.png - Official Sony Xperia Support Staff


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Rookie
Message 24 of 30
2,514 Views
Message 24 of 30

Re: Xperia Z2 microphone not working in call

At least I got a real answer from Local support (Mr. Ran).

 

I started safe mode, then I saw that mic is OK, call is OK.

Then Ran asked me about installed applics, I was adviced to uninstall Audio recording (Sony mobile), and now I got a phone, not a piece of plastic. It's  still very sensitive to phone position, should be close to mouth. But at least I got something. Thank You Mr. Ran!!! I wish all Sony supporters listen customers, and just write answers.

 

All the best

Visitor
Message 25 of 30
2,359 Views
Message 25 of 30

Re: Xperia Z2 microphone not working in call

Hi!

 

 

"Hi @BorisAro, I'm sorry to hear this.

 

Another user in this topic tried disabling the noise reduction for the microphone in Settings > Call and said that helped. Is this something that you have tried doing as well? "

 

My device is a Sony Xperia Z2, purchased summer 2015, Android 6.0.1

 

Settings > Call > Microphone noise suppression : OFF

 

Seems to be working, let's see what happens.

 

 

Thank You Christofer!

Cheers Rhino

 

https://talk.sonymobile.com/t5/Xperia-Z2/Xperia-Z2-microphone-not-working-in-call/td-p/1108042/page/...

Learner
Message 26 of 30
1,771 Views
Message 26 of 30

Re: Xperia Z2 microphone not working in call

Problem solved for me by turning noise reduction during call off.  Software problem..... 

Settings > call options > noise reduction > turn off. 😂

One time poster
Message 27 of 30
1,520 Views
Message 27 of 30

xperia z microphone problem and light on the right side of the screen

3 kere servise göndermeme rağmen görüsme ile karsı tarafa sesim gitmiyor. Sadece hoparlör ile konusabiliyorum.

 

Though I have sent a service three times, my voice does not go away. I can only talk with the speaker.

 

GT

One time poster
Message 28 of 30
1,368 Views
Message 28 of 30

Re: Xperia Z2 microphone not working in call

If the speaker phone is working fine and the internal not working, I have the 100% working solution but you must have root on your phone.The solution works even its an hardware problem.

Contact me on to give you the procedures.

Visitor
Message 29 of 30
1,045 Views
Message 29 of 30

Re: Xperia Z2 microphone not working in call

Hello, I have a question I bought this phone three years and five months ago, I changed the battery last week due to the charge being empty, then my voice will not be sent to my contact during the conversation, I restarted, SIM card I also turned out that it was correct, but again the problem returned, what's wrong with you? Is it possible for the battery changer to hurt the microphone? Thanks

Visitor
Message 30 of 30
79 Views
Message 30 of 30

Re: Xperia Z2 microphone not working in call

same issue...with audio recording micro is working fine!but during calls, my corresponda

anyone has managed to fix the issue?